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Just went on there, amazing how some people have such a desire to help others. I personally dont think I could hang around there for more than 2 minutes answering questions.
Maybe if you combined that system with traditional websearch. Give responders the ability to suggest pages off of the results. Also, you could pull up resources automatically for responders to make it more efficient. Could frame the pages so that responder stays with the person and can give extensive help.
Checks and balances are a difficult thing and reward points need to be tied to money to incentive people to use it. If it gave the instant satisfaction of Google/Yahoo + additional help in a frame to the left with someone helping you to find info/learn something quicker it could be something I would use.
But if something like this got big, we would all probably have bots on there the next day.
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