Anyone know a good CRM for support not sales?
Im looking for a way to track support of clients. For instance....we call a client 3 times to get some info...they never call us back....then call a month later saying we never followed up. Id like a system where i can pull up that client and see the history of us contacting them. Id think this is the job of a crm but we want something real simple and that is less geared towards sales and more towards the relationship with the client.
Ive tried highrise but its just kinda mehh.