Quote:
Originally Posted by bsmaat
; if he/she finds the problem is because of the wiring in our flat, we'll get charged £20 for calling them out and £90 an hour!!! And since they'd already checked the lines from their end, it was a high chance it was from the flat.
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That's where you went wrong. The 'check' they do at their end isn't a big-brother type thing, they're just covering their backs in case a rat chewed your line or whatever. You should had said yeah, ok, and they would have fixed it. Doesn't matter about the contract, just give them a sob story and keep ringing/writing and complaining until they cancel the charges. And use another phone number (google it, loads of consumer forums have them) rather than going through the call centres.