Quote:
Originally Posted by kofiannan
That's where you went wrong. The 'check' they do at their end isn't a big-brother type thing, they're just covering their backs in case a rat chewed your line or whatever. You should had said yeah, ok, and they would have fixed it. Doesn't matter about the contract, just give them a sob story and keep ringing/writing and complaining until they cancel the charges. And use another phone number (google it, loads of consumer forums have them) rather than going through the call centres.
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To be honest I don't really want to ring them anymore and give them anymore more. And even if the check isn't very effective, running the risk of paying £110 to have some one come and check the line is just not on.
I just need to know if they're going to do anything if I cancel the direct debit. I'm guessing next year I won't be able to ring them and put the phone line in my name, which is cool as my flat mate can do that next time round. Even though it's almost definate we will not be going with BT again.
Thieving fucks.