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Ok, after checking out your site I have to agree with narsticle and RuDeDoGg on their comments.
Definitely fire them if they told you they optimized your site. You need to at least have the city names in your title page if you want to rank at all. Also, that is a ton of keyword phrases to go after. The 2 word terms are going to be more difficult than the rest of the longer tail due to the competition from a few big names.
I'd suggest a lot more content for the site and re-do the site structure. Three of the four main links at the top aren't even working.
As far as links pointing to your site, you have very few and most of them are coming from one site. The one positive in all this is your domain/site is nicely aged at almost 8 yrs old and should start to rank pretty well once you make the necessary changes.
Like I mentioned in my other post above, I'd start contacting a few of the SEO firms from the SEOmoz recommendation list... ASAP!
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