I have had a couple of interesting conversations with google today - just wanted to see if anyone else has had same experience but basically I thought they were the font of all knowledge when it came to PPC.
I am just starting out in PPC, I have basically got the best 'buying kws' I could find, set an ad group for each one with two different ads per kw. I've tried to keep the KW as the title as much as possible. I have set kw to exact match as I thought that would be more focused etc.
Anyway, a week later and my account is still under review so I phoned the help desk (one on one support for first 6 weeks apparently) and this guy takes one look at my account and says kw shoudl be broad match (do you agree?), and that you should never have ad group per kw (i thought this would make tracking easier)
He then started going on about my website only having one page (direct url to one page on the ad) and he was totally baffled as to what I wanted the customer to do when they got to my site so I kept saying I wanted them to visit the site, click on the affiliate link and buy the product but he really wasn't getting it.
I then asked would I be better linking direct to affiliate link as I am just testing PPC - he had to ask a colleague as he didn't think you could link to a third party website. ????
To cut a long story short, he then asked why I would want to link to a third party website when there was no gain to me and asked me what an affiliate link was?
He then said he had never come across an affiliate account but offered to restructure campaign for me and to top it all off phoned back a couple of hours later to say he couldnt help me restructure campaign as my website only has one page (my site has loads of pages) so I then had to explain to him that the url was direct to one page so he asked how to see the rest of the site (???) Does this guy even know what a url is?
So is it just me being stupid or have other people had experience of google staff being a bit clueless?
I am just starting out in PPC, I have basically got the best 'buying kws' I could find, set an ad group for each one with two different ads per kw. I've tried to keep the KW as the title as much as possible. I have set kw to exact match as I thought that would be more focused etc.
Anyway, a week later and my account is still under review so I phoned the help desk (one on one support for first 6 weeks apparently) and this guy takes one look at my account and says kw shoudl be broad match (do you agree?), and that you should never have ad group per kw (i thought this would make tracking easier)
He then started going on about my website only having one page (direct url to one page on the ad) and he was totally baffled as to what I wanted the customer to do when they got to my site so I kept saying I wanted them to visit the site, click on the affiliate link and buy the product but he really wasn't getting it.
I then asked would I be better linking direct to affiliate link as I am just testing PPC - he had to ask a colleague as he didn't think you could link to a third party website. ????
To cut a long story short, he then asked why I would want to link to a third party website when there was no gain to me and asked me what an affiliate link was?
He then said he had never come across an affiliate account but offered to restructure campaign for me and to top it all off phoned back a couple of hours later to say he couldnt help me restructure campaign as my website only has one page (my site has loads of pages) so I then had to explain to him that the url was direct to one page so he asked how to see the rest of the site (???) Does this guy even know what a url is?
So is it just me being stupid or have other people had experience of google staff being a bit clueless?