Sick of TimeWarner Cable... Options? - WickedFire - Affiliate Marketing Forum

LotsOfZeros · 07-08-2008, 11:37 PM

I have TimeWarner RoadRunner for my home broadband service (this was service originally from Comcast they took over). The damn service really sucks - every five minutes it disconnects my modem, it's a total pain in the ass.

I recently got a phone call from the folks at AT&T trying to get me over to Uverse but I don't want to take that chance since all I have read online is how dreadful their technology really is. I don't want to use dish because it's too slow, DSL here from AT&T sucks - and FIOS does not service my area.

So, aside from my broadband Verizon laptop card, are there any other options I may not be aware of for home service? Like is there any new wimax service or that new 'current' service (broadband through your electrical outlets) that might be ready soon that anyone has heard of?

Exhaustive Googling has produced nothing in my area.
Grasping at straws here.

kingfish · 07-09-2008, 12:36 AM

DON"T GET UVERSE

Seriously My buddy has it where I lived not long ago. Internet and TV would go out sometimes every half hour. We called the techs out there over 10 times and they still haven't fixed it.

Rage9 · 07-09-2008, 12:50 AM

There's always 56k AOL....

or PeoplePC or something...

Whatever you want.

Personaly I have ATT DSL and it's great. I had comcast high speed at my last place and that was pretty solid too.

Nate · 07-09-2008, 12:53 AM

Not sure of any other options, but Time Warner should be able to tell whats going on by remotely looking at your modem. What did they say? Oh and if you had your modem replaced when your service was changed it's possible they just gave you a shitty refurbished modem.

LotsOfZeros · 07-09-2008, 12:57 AM

The modem dude is coming out on Saturday. I'm giving them that opportunity to fix it but I don't believe the problem is local to my location. If the problem persists, I'm calling AT&T for DSL.

gdubs12345 · 07-09-2008, 01:56 AM

i have time warner, its been rediiculously slow the last couple days. I couldnt get anything done because everthing would take 5 mintues to load.

adamx12m · 07-09-2008, 02:09 AM

All depends where you live, sometimes you get lucky with a smaller & growing ISP that offers something great. I've had about enough of Time Warner also with their VoIP that chokes all the time. No doubt the backup broadband modem card works well, rarely have issues with that but it's not the solution. Wimax is on it's way but again, certain cities and I'm sure it will have it's issues.

I would have TW come out to your crib and hook their computer to check line levels. Make sure you don't have a bunch of splitters or anything in front of your cable modem including cable line boosters. Should only be one split from the main cable, 1 path to your cable modem, 1 path to all your TV's.

-Matt- · 07-09-2008, 02:15 AM

I have Qwest DSL. No big complaints.

_poto_ · 07-09-2008, 05:00 AM

I have time warner cable, and those bastards are doing the same thing to me too...

I know they're throttling me... even tho their idiot tech support people say they aren't... I've had them come out and replace my cable modem twice now... and it still does that disconnect bullshit... have to power cycle the modem to get it working again...

they have a shitty service that they oversold 'unlimited' access plans to, and now they're throttling high bandwidth users to try and keep their network from going tits up... at least that's what I think...

BigWill · 07-09-2008, 12:21 PM

Its disconnects due to poor line quality. Also if the boxes outside overheat sometimes it'll disconnect.

Either that or your are running 500+ sockets on your computer and overloading the modem. I doubt thats the case though.

Priority_Mail90 · 07-09-2008, 12:59 PM

If you are doing lots of torrent downloads/uploads ( or even just have torrent running in the background sharing), that'll generally fuck you. There was also a bug with some routers with torrent where the local router would just slow to a crawl (dslreports.com probably has more info). Don't do a service call though, just take the modem to your local cable company and say you need a replacement. If you have one of those little RCA modems those are generally a bit crap too.

Priority_Mail90 · 07-09-2008, 01:01 PM

Damn it, this editor is fucked now ? Test test test. Um, has the editor changed since yesterday on WF, now everything I fucking type is condensed into one line. Argh.

BrooklynBlue · 07-09-2008, 02:30 PM

I had to suffer through TWC for 6 years and was miserable every second of it. I don't even know how many hours I spent on the phone or how many service visits I had. I know I replaced at least 10 modems with little luck. Thank god I recently moved and have a smaller regional cable operator who actually answers the phone, adheres to a viable oversubscription ratio, and doesn't have such shitty lines and equipment.

Anyway, yes, TWC are total shit, and it isn't your fault. I bet it will only get worse now that the Time-Warner CEO has basically said he is spinning off the cable business.

LotsOfZeros · 07-09-2008, 03:09 PM

Quote:

Originally Posted by BrooklynBlue

I bet it will only get worse now that the Time-Warner CEO has basically said he is spinning off the cable business.

Oh really? Maybe better then....

DewChugr · 07-09-2008, 04:08 PM

Comcasst is mediocre, but their customer service isn't, it TOTALLY BLOWS!

audax · 07-09-2008, 04:20 PM

Some modems have a diagnostics page that you can access in your browser. On most of the Motorolas it's at http://192.168.100.1/ From there you can check the signal quality (the most common problem) and review the logs to try to figure out what's going on. There is also a "Restart cable modem" function you can use to avoid the unplug/replug dance.

audax · 07-09-2008, 04:25 PM

If you are able to reach a diagnostics screen on your router and view the signal levels, they should be:

Downstream Singal to Noise: Over 30dB
Downstream Power Level: -15dBmV to +15dBmV
Upstream Power Level: +8 to +58dBmV, ideally around 40-50 though

kouzmanoff · 07-09-2008, 05:11 PM

Go wireless - (kinda) get a UHF microwave dish. Check out your local area for providers.

07-08-2008, 11:37 PM	#1 (permalink)
LotsOfZeros Double Maverick Join Date: Feb 2008 Posts: 1,407	Sick of TimeWarner Cable... Options? I have TimeWarner RoadRunner for my home broadband service (this was service originally from Comcast they took over). The damn service really sucks - every five minutes it disconnects my modem, it's a total pain in the ass. I recently got a phone call from the folks at AT&T trying to get me over to Uverse but I don't want to take that chance since all I have read online is how dreadful their technology really is. I don't want to use dish because it's too slow, DSL here from AT&T sucks - and FIOS does not service my area. So, aside from my broadband Verizon laptop card, are there any other options I may not be aware of for home service? Like is there any new wimax service or that new 'current' service (broadband through your electrical outlets) that might be ready soon that anyone has heard of? Exhaustive Googling has produced nothing in my area. Grasping at straws here. __________________ Make teh monies Then Make More

07-09-2008, 12:36 AM	#2 (permalink)
kingfish Champion of Awesome Join Date: Sep 2007 Posts: 648	DON"T GET UVERSE Seriously My buddy has it where I lived not long ago. Internet and TV would go out sometimes every half hour. We called the techs out there over 10 times and they still haven't fixed it. __________________ PPC-Coach + Ads4Dough = Mucho Dinero!

07-09-2008, 12:50 AM	#3 (permalink)
Rage9 PHP in your Box Join Date: Jan 2008 Posts: 1,077	There's always 56k AOL.... or PeoplePC or something... Whatever you want. Personaly I have ATT DSL and it's great. I had comcast high speed at my last place and that was pretty solid too. __________________ MadPPC.com - PPC, PHP, and other Affiliate Marketing tips. It's OK to be MAD! Sign up with some real* networks!* Ads4Dough \| Copeac \| Advailiant \| Aquasis

07-09-2008, 12:53 AM	#4 (permalink)
Nate Member Join Date: Nov 2006 Location: NY Posts: 86	Not sure of any other options, but Time Warner should be able to tell whats going on by remotely looking at your modem. What did they say? Oh and if you had your modem replaced when your service was changed it's possible they just gave you a shitty refurbished modem. __________________

07-09-2008, 12:57 AM	#5 (permalink)
LotsOfZeros Double Maverick Join Date: Feb 2008 Posts: 1,407	The modem dude is coming out on Saturday. I'm giving them that opportunity to fix it but I don't believe the problem is local to my location. If the problem persists, I'm calling AT&T for DSL. __________________ Make teh monies Then Make More

07-09-2008, 01:56 AM	#6 (permalink)
gdubs12345 Senior Member Join Date: Oct 2006 Posts: 910	i have time warner, its been rediiculously slow the last couple days. I couldnt get anything done because everthing would take 5 mintues to load. __________________

07-09-2008, 02:09 AM	#7 (permalink)
adamx12m Member Join Date: Oct 2007 Posts: 40	All depends where you live, sometimes you get lucky with a smaller & growing ISP that offers something great. I've had about enough of Time Warner also with their VoIP that chokes all the time. No doubt the backup broadband modem card works well, rarely have issues with that but it's not the solution. Wimax is on it's way but again, certain cities and I'm sure it will have it's issues. I would have TW come out to your crib and hook their computer to check line levels. Make sure you don't have a bunch of splitters or anything in front of your cable modem including cable line boosters. Should only be one split from the main cable, 1 path to your cable modem, 1 path to all your TV's.

07-09-2008, 05:00 AM	#9 (permalink)
_poto_ digital pimp Join Date: Sep 2007 Posts: 388	I have time warner cable, and those bastards are doing the same thing to me too... I know they're throttling me... even tho their idiot tech support people say they aren't... I've had them come out and replace my cable modem twice now... and it still does that disconnect bullshit... have to power cycle the modem to get it working again... they have a shitty service that they oversold 'unlimited' access plans to, and now they're throttling high bandwidth users to try and keep their network from going tits up... at least that's what I think... __________________ "There is only one thing more painful than learning from experience and that is not learning from experience." - Archibald McLeish

07-09-2008, 12:21 PM	#10 (permalink)
BigWill A Living Legend. Join Date: Oct 2007 Location: Hicktown USA Posts: 700	Its disconnects due to poor line quality. Also if the boxes outside overheat sometimes it'll disconnect. Either that or your are running 500+ sockets on your computer and overloading the modem. I doubt thats the case though.

07-09-2008, 12:59 PM	#11 (permalink)
Priority_Mail90 Success Depends on Focus Join Date: Dec 2007 Posts: 298	If you are doing lots of torrent downloads/uploads ( or even just have torrent running in the background sharing), that'll generally fuck you. There was also a bug with some routers with torrent where the local router would just slow to a crawl (dslreports.com probably has more info). Don't do a service call though, just take the modem to your local cable company and say you need a replacement. If you have one of those little RCA modems those are generally a bit crap too.

07-09-2008, 01:01 PM	#12 (permalink)
Priority_Mail90 Success Depends on Focus Join Date: Dec 2007 Posts: 298	Damn it, this editor is fucked now ? Test test test. Um, has the editor changed since yesterday on WF, now everything I fucking type is condensed into one line. Argh.

07-09-2008, 02:30 PM	#13 (permalink)
BrooklynBlue Senior Member Join Date: Dec 2007 Posts: 225	I had to suffer through TWC for 6 years and was miserable every second of it. I don't even know how many hours I spent on the phone or how many service visits I had. I know I replaced at least 10 modems with little luck. Thank god I recently moved and have a smaller regional cable operator who actually answers the phone, adheres to a viable oversubscription ratio, and doesn't have such shitty lines and equipment. Anyway, yes, TWC are total shit, and it isn't your fault. I bet it will only get worse now that the Time-Warner CEO has basically said he is spinning off the cable business.

07-09-2008, 04:08 PM	#15 (permalink)
DewChugr Senior Member Join Date: Jun 2006 Location: Illinois Posts: 413	Comcasst is mediocre, but their customer service isn't, it TOTALLY BLOWS! __________________ My experience for others is to upgrade any computer with vista, to XP.

07-09-2008, 04:20 PM	#16 (permalink)
audax .NET/PHP Developer Join Date: Oct 2007 Posts: 524	Some modems have a diagnostics page that you can access in your browser. On most of the Motorolas it's at http://192.168.100.1/ From there you can check the signal quality (the most common problem) and review the logs to try to figure out what's going on. There is also a "Restart cable modem" function you can use to avoid the unplug/replug dance. __________________ .NET/SQL/PHP/MySQL Web Developer

07-09-2008, 04:25 PM	#17 (permalink)
audax .NET/PHP Developer Join Date: Oct 2007 Posts: 524	If you are able to reach a diagnostics screen on your router and view the signal levels, they should be: Downstream Singal to Noise: Over 30dB Downstream Power Level: -15dBmV to +15dBmV Upstream Power Level: +8 to +58dBmV, ideally around 40-50 though __________________ .NET/SQL/PHP/MySQL Web Developer

07-09-2008, 05:11 PM	#18 (permalink)
kouzmanoff RoboMail Member Join Date: Jun 2008 Location: Galena IL Posts: 4	Go wireless - (kinda) get a UHF microwave dish. Check out your local area for providers. __________________ Keith Kouzmanoff Resource, Technology and Operational Consultant Inter7 Internet Technologies, Inc. 815.776.9465 x2206 direct \| 815.776.9488 fax GMAIL: kouzmanoff YIM : kouzmanoff@ameritech.net AIM: kkouzmanoff LINKEDIN : http://www.linkedin.com/in/kouzmanoff