che1959

Ok, I know most of you aren't call center gurus, but most of you are marketing gurus so I need some advice or info.

I was approached by a woman whose sister owns a call center facility(who is doing the marketing of it). She heard that I managed a call center back in the states 10 years ago. She needs help finding clients to utilize the facility. She's tried using a some local agents in the past to help her locate US clients, but it hasn't been affected.

It's a mid size call center with 60 some seats. Finding agents with good English skills isn't a problem since it's near a major university and it has a couple of good affiliations. The pricepoint for an agent is about $300 to $350 a month for 40 hours a week.

Right now, the place is completely idle and rent is being paid on an unutilized call center. The owners are open to another use of the facility. I should also add that each seat is the call center has desktop workstation with VOIP and internet access.

I'd like to help them get the call center up and rolling. A few ideas that I have are CS operations for SME's, appointment setting, surveys, lead generation, virtual assistants, etc.

Anyone got any better idea? If you had this opportunity, what would you do with it?

dogfighter

Virtual assistants are a good idea for you, just look at that term in google trends. I don't know if it's because of that book Tim Ferris wrote, but a lot of people are looking for that now.

Virtual receptionists, virtual assistants, order processors for dropship businesses, etc.

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izzamaney

hey, I got a few ideas to share with you, I added you on yahoo im

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Armakuni

I would look into virtual assistants too. The job is easy and requires little training. It's essentially just helping the client freeing up time from tedious, time consuming tasks. And the income potential from 60 of them should be pretty good.