Cat Owners, CatGenie is the shit - WickedFire - Affiliate Marketing Forum

darbsllim · 02-23-2009, 02:33 PM

CatGenie, you are the shit - literally.

I saw this crazy thing on TV and I was amazed. It's a robotic litter box that is really environmentally safe, and great for people who dread changing the litter box.

It is also great for your cats health because most people don't change the litter as much as they are supposed to.

You just press a button once or twice a day (or turn on the cat sensor function) and the CatGenie goes through a 20 minute cycle of sifting waste, flushing waste into the toilet/laundry drain, washing the litter (plastic granules) and drying the granules.

It really is an awesome piece of technology, and when I saw the CatGenie thing on TV, my wife and I both thought it was the cat's pajamas. We copied down the coupon code and went to their website and ordered it!

It turned out to be a lot more expensive than I'd hoped, shipping alone ended up costing me about $150, add on UPS fees and the total cost of shipping was about $200. It was almost $500 after I finally got the CatGenie.

But I figured it would be well worth the price and I didn't think twice about the expensive cost of this glorious piece of technology!

About a week went by with smooth operation, and then the shit hit the...nothing, the shit stayed in the bowl.

I don't know how they freaking do it, but inside the machine, there's a little wizard that casts a level 10 liquify spell on the turd, then he mixes it with some special sauce, and it all gets flushed down the drain.

Not all of the shit was making it to the wizard, so I don't blame him.

Apparently I have a broken CatGenie, but the company won't admit any flaws.

The scoop is too big so some shit chunks falls through the scoop at least once a week when I run it, and then the machine ends up baking me a big bowl of Cat Shit Soup.

It makes my basement smell like a crackhouse, and I end up having to change the litter by hand anyway.

So yeah in theory this thing is awesome, but in my experience it's a high tech looking piece of cat shit.

I called customer service to complain, but the guy on the other end was not helpful at all, he was really catty to me - unsympathetic, didn't seem to care. He refused to even give me some free granules to replace the ones that got ruined in the CatGenie diarrhea bake-off.

However, he did let me know that if I'm not happy with the unit, I can send it back with a full refund, minus the $200 shipping and restocking charges of course. Thanks you're so awesome Richard. I felt like whipping him with the Cat-o-9-tails.

I couldn't deal with this guy, the cat had my tongue, so I hung up. I figured there was more than one way to skin a cat, and I emailed customer service a letter, hoping I'd get some justice that way.

The same guy that was on the phone answer my email!

This was at the end of November.

The guy responded all smug like again, and nothing got resolved. I gave up. I figured I was just going to have to watch the CatGenie more closely to observe that it wasn't letting shit pieces fall through the scoop.

So at least once every 3 times it misses some turds and I have to scoop them out by hand while it's going through the cycle. I should invest in a second scoop instead of doing it by hand...anyway thats beside the point.

So 3 months went by, every time I ran the machine is smelled like shit because once the granules get baked in a bowl of CatGenie Shit Soup, the smell doesn't wash out.

But I don't want to have to buy an extra bag of granules 3 times a week - that shit is like $20 a bag.

So now we just close the basement door for a couple hours and put some air fresheners down there. We just deal with it.

However last night, the machine stopped working. So I called customer service, and it turns out that "something" was clogged in the CatGenie, something that prevent the shit from draining.

I had to take the entire machine apart, and I saw that underneath the bowl, there were shit stains everywhere! The CatGenie is nasty.

I spent about 2 hours washing the entire thing with soap and hot water and bleach. It was horrid, I never had to deal with this when I was using a $5 plastic litterbox.

I just want to get a hold of the Fat Cat in charge of this operation and tell him that I'm not too impressed.

I called the customer service guy again to complain, got someone else this time. He said he would pass my information along, and he told me that I could buy an additional piece for the CatGenie that would prevent feces buildup under the bowl.

That's like selling a car and then afterwards offering to purchase an addon which is the gas tank.

It's not like cleaning shit is some BONUS FEATURE of the CatGenie. Cleaning shit is it's prime directive. The bonus piece which cleans shit under the bowl, should be included just the same as the piece that cleans shit in the bowl.

Anyway, sorry I had to rant so long, I just had to let the cat out of the bag and get this off my chest.

Unarmed Gunman · 02-23-2009, 02:40 PM

So where the fuck is the aff link?

LotsOfZeros · 02-23-2009, 02:46 PM

Review copy plz

Skippy McGee · 02-23-2009, 02:54 PM

Serves you right for having a cat in the first place. I've found that if you let your kitty sleep in a dry cleaning bag, the need for a litter box is reduced considerably.

alexb · 02-23-2009, 03:23 PM

Quote:

Cat cat cat cat cat cat cat cat cat cat cat cat cat cat cat cat cat cat.

You make a good point.

larrybn · 02-23-2009, 03:44 PM

Shit, I presume you're a pretty intelligent person (you're on this forum anyway), and you STILL bought this $500 white elephant. Imagine how much profit affiliates could make on people even slightly less intelligent.

Nikko · 02-23-2009, 04:08 PM

What a cat-astrophe! Your touching story really brings up sympathetic felines in me. I've been saving up for one of these, so I hope you're not just lion about the product. All kittying aside, great review.

erect · 02-23-2009, 04:19 PM

Quote:

Originally Posted by Nikko

What a cat-astrophe! Your touching story really brings up sympathetic felines in me. I've been saving up for one of these, so I hope you're not just lion about the product. All kittying aside, great review.

All the puns and nothing about a wet pussy ... what is the world coming to

Infinite Keith · 02-23-2009, 06:02 PM

That is a lot of ... those little things ... WORDS!

stussy5555 · 02-23-2009, 06:04 PM

Quote:

Originally Posted by darbsllim

CatGenie, you are the shit - literally.

I saw this crazy thing on TV and I was amazed. It's a robotic litter box that is really environmentally safe, and great for people who dread changing the litter box.

It is also great for your cats health because most people don't change the litter as much as they are supposed to.

You just press a button once or twice a day (or turn on the cat sensor function) and the CatGenie goes through a 20 minute cycle of sifting waste, flushing waste into the toilet/laundry drain, washing the litter (plastic granules) and drying the granules.

It really is an awesome piece of technology, and when I saw the CatGenie thing on TV, my wife and I both thought it was the cat's pajamas. We copied down the coupon code and went to their website and ordered it!

It turned out to be a lot more expensive than I'd hoped, shipping alone ended up costing me about $150, add on UPS fees and the total cost of shipping was about $200. It was almost $500 after I finally got the CatGenie.

But I figured it would be well worth the price and I didn't think twice about the expensive cost of this glorious piece of technology!

About a week went by with smooth operation, and then the shit hit the...nothing, the shit stayed in the bowl.

I don't know how they freaking do it, but inside the machine, there's a little wizard that casts a level 10 liquify spell on the turd, then he mixes it with some special sauce, and it all gets flushed down the drain.

Not all of the shit was making it to the wizard, so I don't blame him.

Apparently I have a broken CatGenie, but the company won't admit any flaws.

The scoop is too big so some shit chunks falls through the scoop at least once a week when I run it, and then the machine ends up baking me a big bowl of Cat Shit Soup.

It makes my basement smell like a crackhouse, and I end up having to change the litter by hand anyway.

So yeah in theory this thing is awesome, but in my experience it's a high tech looking piece of cat shit.

I called customer service to complain, but the guy on the other end was not helpful at all, he was really catty to me - unsympathetic, didn't seem to care. He refused to even give me some free granules to replace the ones that got ruined in the CatGenie diarrhea bake-off.

However, he did let me know that if I'm not happy with the unit, I can send it back with a full refund, minus the $200 shipping and restocking charges of course. Thanks you're so awesome Richard. I felt like whipping him with the Cat-o-9-tails.

I couldn't deal with this guy, the cat had my tongue, so I hung up. I figured there was more than one way to skin a cat, and I emailed customer service a letter, hoping I'd get some justice that way.

The same guy that was on the phone answer my email!

This was at the end of November.

The guy responded all smug like again, and nothing got resolved. I gave up. I figured I was just going to have to watch the CatGenie more closely to observe that it wasn't letting shit pieces fall through the scoop.

So at least once every 3 times it misses some turds and I have to scoop them out by hand while it's going through the cycle. I should invest in a second scoop instead of doing it by hand...anyway thats beside the point.

So 3 months went by, every time I ran the machine is smelled like shit because once the granules get baked in a bowl of CatGenie Shit Soup, the smell doesn't wash out.

But I don't want to have to buy an extra bag of granules 3 times a week - that shit is like $20 a bag.

So now we just close the basement door for a couple hours and put some air fresheners down there. We just deal with it.

However last night, the machine stopped working. So I called customer service, and it turns out that "something" was clogged in the CatGenie, something that prevent the shit from draining.

I had to take the entire machine apart, and I saw that underneath the bowl, there were shit stains everywhere! The CatGenie is nasty.

I spent about 2 hours washing the entire thing with soap and hot water and bleach. It was horrid, I never had to deal with this when I was using a $5 plastic litterbox.

I just want to get a hold of the Fat Cat in charge of this operation and tell him that I'm not too impressed.

I called the customer service guy again to complain, got someone else this time. He said he would pass my information along, and he told me that I could buy an additional piece for the CatGenie that would prevent feces buildup under the bowl.

That's like selling a car and then afterwards offering to purchase an addon which is the gas tank.

It's not like cleaning shit is some BONUS FEATURE of the CatGenie. Cleaning shit is it's prime directive. The bonus piece which cleans shit under the bowl, should be included just the same as the piece that cleans shit in the bowl.

Anyway, sorry I had to rant so long, I just had to let the cat out of the bag and get this off my chest.

I have been laughing my ass off reading this, fucking classic.

My girlfriend wanted to buy one of these, thanks for saving us the trouble in advance. Good luck with the shit stains, sir!

Rage9 · 02-23-2009, 06:18 PM

Something tells me you could have hired a small Mexican kid to do it for you for a VERY long time.

HarveyJ · 02-23-2009, 06:43 PM

Other than the cat puns, that was actually quite funny, but yeah, I've been thinking about one of these as well, and was trying to justify $800AU to the missus for one.
Thanks for saving me some time, money, and headaches.

Have you posted this review elsewhere, so other people know?

dangregory · 02-23-2009, 07:18 PM

This must be the longest post about cat poop (or cat shit soup) that has ever been written. It's like the anti-testimonial for a product page. If Cat Genie has a competitor you should post this rant as an anti-Cat Genie review and tell people their competitor's product is much better.

As the slave to five cats, we operate two high traffic litter boxes. Fortunately the girlfriend and I work from home so between the two of us we can keep the cat shit soup smells to a minimum. (Aren't diarrhea poos the worst? They go on and on and on and that fresh diarrhea smell sticks to the air molecules in your house for like, weeks.)

Dan

stussy5555 · 02-23-2009, 07:26 PM

Here is the link to leave comments on their site. I would love to see that shit get posted:
CatGenie.com

stefanie · 02-23-2009, 08:11 PM

I hate to admit it, but I bought a Littermaid box that was supposed to do the same thing. I even spent the extra $30 for the "deluxe" version at the store, though I wasn't really sure was so deluxe about it. It's not like it had chrome accents or a built-in radio.

Anyway, it was a piece of garbage. Once my cats were done hissing at it and one of them dared to step inside, it took just one tiny piece of cat poop to clog it completely. For the record, it wasn't especially large, or wet, or anything else that would lead to it messing up the machine - it was just one simple average piece of cat poop.

Instead of getting pushed into the charcoal filtered waste box, it stayed stuck on the mechanical fingers. By the time there were 2-3 deposits, the thing was like a giant, poop-covered comb sifting through the litter. It smelled awful. A few pieces did eventually make it into the container, but that part kept staying open and having issues, too.

So I did what any sane person would do. I wrapped a garbage bag around it and took it back, poop and all. Everyone I know said I should just eat the cost, but it was a matter of principle. I won't pay for a product that sucks that horribly at its one crucial function.

When I took it back and complained, they told me that no one had ever brought one back - Obviously, since everyone else is apparently too scared at what people will think if they try. They didn't want to take it back, but after I told them that I was either getting a refund through them or documenting the incident and filing a credit card dispute, the manager caved.

I hate to think what would have happened if I had paid cash or purchased from some online retailer. Seriously, people, just hire someone to clean your litterbox if you hate it that much. The very first things I ever outsourced were dishes and the litterbox and it was a huge increase in quality of life for very little cash.

darbsllim · 02-23-2009, 08:17 PM

Quote:

Originally Posted by Nikko

What a cat-astrophe! Your touching story really brings up sympathetic felines in me. I've been saving up for one of these, so I hope you're not just lion about the product. All kittying aside, great review.

lol nice puns I don't know why I didn't think of that.

Quote:

Originally Posted by stussy5555

Here is the link to leave comments on their site. I would love to see that shit get posted:
CatGenie.com

Thanks for the link, tried to post but it's not working, they may have a shit filter up or something...or maybe it's too long.

I also sent them a letter to their customer service like I said in that original post, here's what I sent them the first time:

Quote:

"However if you have a problem, please, please contact us. A happy, satisfied customer is our priority. Cat lovers who chose the CatGenie become part of our family. And we take care of family."

Is that some sort of joke?

I love the idea of the CatGenie. I love it so much I bought one.

I didn't complain when I saw the machine shakes granules on the floor after a cleaning cycle, I didn't complain when I didn't qualify for free shipping because I'm in Canada. I didn't complain when the advertised code 1100 short changed my discount by almost half, and I didn't complain when I had to PAY an EXTRA $115 at the door when UPS showed up with the package on top of the expensive shipping I had to pay.

All in all this machine costed over $450 when it was supposed to be $297. However, I decided that it was an awesome invention, it was good for the environment and good for my cat. So I decided not to complain and just be happy that I had such an amazing machine.

However, when the CatGenie turned into a bowl of liquified feces, then baked feces, I decided to complain.

For some reason, during the first week of using the machine, the CatGenie didn't scoop out the poop, it just left it in the machine as the poop must have fallen through the scooper. The clean cycle ran, filling the bowl with water, then mixed it all around to make diarhea soup, and then dried it.

As you could imagine, the smell was absolutely horrid.

There was nothing I could do, I had to dump the entire contents of the machine into the garbage and give the entire machine a thorough scrubbing with soap to get the baked on feces out of the bowl, as it was all around the sidewalls.

I called customer service very calm, because I know that screaming and making a scene isn't the best way to go about getting a problem resolved.

However, the smug customer service rep refused to anything for my situation except throw me $20 worth of coupons. He wouldn't even send me an extra box of granules to replace the entire box I had to throw out.

Are you kidding me!?

"However if you have a problem, please, please contact us. A happy, satisfied customer is our priority. Cat lovers who chose the CatGenie become part of our family. And we take care of family."

Is that how you would treat your family?

If I sold a machine to a family member for $450, and they had an extremely terrible horrifying experience with it, I would damn well make sure they were happy. I wouldn't tell them "sorry here's a coupon to use when you buy more product from me."

I feel at the very LEAST I should be given an extra package of granules to replace the ones I threw out.

Nowhere on the order process was there a suggestion that I could get the machine for cheaper if I ordered it through costco or robotshop.ca
Nowhere on the order process was I told it was going to be an additional $115 at the door because of taxes and 'UPS fees'.
Nowhere on the advertising or in the manual was I told that I had to observe the catgenie while it cleaned to make sure it wasn't going to make diahrea soup.

3 days later and the stench is finally gone, but now I have a very very very negative view of the CatGenie. This amazing machine should have amazing customer service to go with it.

I would have recommended this to everyone I know, but now that I've dealt with the customer service, I'm not so sure I would.

I hope there is something someone can do for me to turn this terrible experience around. I'm not at the stage where I want to send the CatGenie back because aside from all of the problems I have had with it so far, I think it's an awesome invention and a great machine. However I'm quickly approaching that point because of the lack of customer service I've received so far.

Of course the same smug dude replied back to the email, I almost shit a brick when I got the same guy on email.

What, are these guys operating out of someone's basement? He takes phone calls, answers emails AND works the company gloryhole.

I kinda feel bad for the guy, having people complain to him about cat shit all day long.

I remember when I worked for a call center, I would do anything to make the customer happy. I'd give them free shit and it would make them settle down instantly. I don't know why companies haven't realized that free shit = happy customers.

Maybe the CatGenie doesn't give free shit because it knows by purchasing their product, you'll have enough left over shit.

crossfittn · 02-23-2009, 08:30 PM

Quote:

Originally Posted by LotsOfZeros

Review copy plz

LMAO

andyt · 02-23-2009, 11:19 PM

I have a littermaid self-cleaning litter box that I bought at walmart for about 120 bucks. I've had it for a few months and I like it a lot better then just a box with litter in it. I have to empty out the disposable containers every week or so, but it's pretty easy and the whole thing doesn't smell too bad. I have 1 cat. I really can not wait for robots that will clean my litter box, wash my dishes, and check me out at stores.

jryan21 · 02-24-2009, 12:49 AM

plz separate cat from litter before using scoop.

Cap'nShplanky · 02-24-2009, 02:14 AM

3 dollar plastic pan ftw

sumitdhawan09 · 02-24-2009, 05:23 AM

Hello friend,

So toilet buy for cat more expensive then toilet for people and it no work?

Good luck bro.

Unarmed Gunman · 02-24-2009, 12:38 PM

Quote:

Originally Posted by sumitdhawan09

Hello friend,

So toilet buy for cat more expensive then toilet for people and it no work?

Good luck bro.

That's almost sig worthy...

dangregory · 02-24-2009, 06:54 PM

When you get into a multiple cat situation, sometimes it's best just to get a ranch.

Check out this dude who built a ranch for 500 cats.

I love the part in the video where the cats are crawling on his head.

Feline Town Built for 500 Cats -- ZooToo Pet News

Genevieve · 02-24-2009, 07:20 PM

Quote:

Originally Posted by Cap'nShplanky

3 dollar plastic pan ftw

Seriously. They make biodegradable litter pans that are meant to be disposed of within a week, too. Throw in some litter, scoop it out daily and throw it down the toilet (Feline Pine is great for that), and then just throw the whole litter box out in a week or so. Less work than your shit soup machine, it seems.

My two spoiled Siamese refuse to use anything other than the standard litter box with that expensive $15/jar crystal litter. The jar is supposed to last a month with two cats. Mine refuse to use it after just a few days. Solid waste must be scooped out immediately or they will sit just outside the door and wail. I actually had the little dears toilet trained for while. Then one of them fell into the toilet... and that was the end of that.

darbsllim · 02-24-2009, 08:26 PM

Quote:

Originally Posted by Genevieve

I actually had the little dears toilet trained for while. Then one of them fell into the toilet... and that was the end of that.

lol that's something that would certainly save on litter costs.

Why didn't you keep up with it? You know the old saying, if at first you fall in the toilet, try, try again.

For those concerned with my dramatic events with CatGenie, I figured out today that what is causing the NEW problem is grass.

No, my cat hasn't started hanging out with productionhead, she's eating grass not mushrooms.

I started growing cat grass last week, and apparently the machine isn't equipped to handle that. People were having the same issue with hairballs and fur, and then they release a new TURBO HOPPER®! Now with 2X the power!

I don't know if my machine has the turbo hopper, but they are sending me one.

I wish they'd also send me the TURBO SCOOP®! with 2X the ability to pick up turds!

Maybe they could also send me the TURBO SANITIZER®! Now with 2X less 'crackhead's bathroom' scent!

Freakin douchers...I had to order the turbo scoop and pay only $5 ... plus $15 for shipping.

They said they were going to send me a coupon in November which I never did get, that would have at least covered the damn scoop.

I also refuse to buy any more of their $30 + shipping CatGenie Washable Granules. Ripoff. They are just freakin PVC pellets! You can get twice the amount on ebay for $5.

Regardless, I want some damn free CatGenie Washable Granules for all the shit I've had to put up with, and all the boxes I've had to throw out because they got ruined when the machine malfunctioned.

I want my cat to feel like she's shitting in style, I don't want her feeling like shes some barn cat, or some whore tabby cat, dumping under someone's porch.

She's got pink claws, she can't be shitting on no name brand PVC pellets...

radio · 02-24-2009, 08:41 PM

Quote:

Throw in some litter, scoop it out daily and throw it down the toilet

ur killin' teh whails!

Cat faeces 'may be killing whales' | Environment | The Guardian

Genevieve · 02-24-2009, 10:12 PM

Quote:

Originally Posted by darbsllim

lol that's something that would certainly save on litter costs.

Why didn't you keep up with it? You know the old saying, if at first you fall in the toilet, try, try again.

Ha, well, after "the incident" neither one would go any where near the toilet, and I can't say I blame them. I'm a touch OCD about cleanliness too, so to have a toilet water soaked cat running around the house was a bit horrifying for me. So, it was back to the normal litter routine, killing whales, etc. It was convenient, though, while it lasted. If you're patient I'd give it a go.

And I'm just kidding about killing the whales. No whales died on our accord, both cats are parasite free.

stefanie · 02-25-2009, 12:52 AM

Quote:

Originally Posted by darbsllim

She's got pink claws, she can't be shitting on no name brand PVC pellets...

Speaking of colored claws...I have completely emasculated my poor mancat. The leather dining room chairs are safe, though.

darbsllim · 02-25-2009, 12:59 AM

Quote:

Originally Posted by stefanie

Speaking of colored claws...I have completely emasculated my poor mancat. The leather dining room chairs are safe, though.

that pic isn't working

stefanie · 02-25-2009, 01:23 AM

Quote:

Originally Posted by darbsllim

that pic isn't working

Whoops, I suck. Looked okay in the preview - hopefully this one's better. I stopped being lazy and uploaded it to my personal site.

RBseatown · 02-25-2009, 01:33 AM

haha, should have known it would be all chicks in the cat thread.

On another note, whats a good course of action for an old cat who sometimes forgets to use the litter box? He has been good for most of his life but in his old age with his kitty dementia he misses/cant find it/doesnt give a shit and finds another place to do his duty a good 10%-20% of the time now. It's not a litter-box cleanliness issue because I keep it clean. Luckily I don't have carpets, and I have gotten creative with the placement of a second litter box (stickin it in the corner he sometimes dueces in), and it will help sometimes but eventually he uses another spot.

Should I try different litter? I haven't changed it in years...maybe old ass cats get picky. I don't know. He is in perfect health and is 14 years old but if I cant figure out the problem I may have to put him down.

Oh and for the record im not really a cat guy, i kind of got roped into taking them a few years ago and really have no idea how to train kittens, let alone retrain old ass cats

Genevieve · 02-25-2009, 01:39 AM

Quote:

Originally Posted by stefanie

Whoops, I suck. Looked okay in the preview - hopefully this one's better. I stopped being lazy and uploaded it to my personal site.

That's weird, it actually worked for me the first time around. Cute cat! At least they're green nails. If you want a true example of an emasculated mancat go here: Skeezix's Scratching Post

Genevieve · 02-25-2009, 01:59 AM

Quote:

Originally Posted by RBseatown

He is in perfect health and is 14 years old but if I cant figure out the problem I may have to put him down.

Really? I don't think killing an otherwise healthy cat for litter box issues is an appropriate solution.

Try this website: Inappropriate Elimination (Urination, Defecation, Spraying) in Cats

RBseatown · 02-25-2009, 02:03 AM

Quote:

Originally Posted by Genevieve

Really? I don't think killing an otherwise healthy cat for litter box issues is an appropriate solution.

Try this website: Inappropriate Elimination (Urination, Defecation, Spraying) in Cats

Don't get me wrong, it would be a last resort and I would much rather correct the problem or find another home. But it wasn't my cat to begin with and these new hardwood floors were too expensive.

Great site though. I appreciate it. I had found a few others that were ok but this seems to be the best.

stefanie · 02-25-2009, 04:34 AM

Quote:

Originally Posted by RBseatown

Don't get me wrong, it would be a last resort and I would much rather correct the problem or find another home. But it wasn't my cat to begin with and these new hardwood floors were too expensive.

I just skimmed the article, but I didn't see any mention of using a shallower litter pan. Sometimes older cats have issues with joint soreness and they don't like to pull their legs up very high to step over the edge. I had an older cat with similar issues once, and a litter pan that was about 2 inches shorter helped out tremendously.

HarveyJ · 02-25-2009, 08:24 PM

Quote:

Originally Posted by stefanie

Whoops, I suck. Looked okay in the preview - hopefully this one's better. I stopped being lazy and uploaded it to my personal site.

You gonna LOLCat that?

02-23-2009, 02:33 PM	#1 (permalink)
darbsllim Canadian Member Join Date: Mar 2008 Location: London, Ontario Posts: 648 iTrader: 1 / 100%	Cat Owners, CatGenie is the shit CatGenie, you are the shit - literally. I saw this crazy thing on TV and I was amazed. It's a robotic litter box that is really environmentally safe, and great for people who dread changing the litter box. It is also great for your cats health because most people don't change the litter as much as they are supposed to. You just press a button once or twice a day (or turn on the cat sensor function) and the CatGenie goes through a 20 minute cycle of sifting waste, flushing waste into the toilet/laundry drain, washing the litter (plastic granules) and drying the granules. It really is an awesome piece of technology, and when I saw the CatGenie thing on TV, my wife and I both thought it was the cat's pajamas. We copied down the coupon code and went to their website and ordered it! It turned out to be a lot more expensive than I'd hoped, shipping alone ended up costing me about $150, add on UPS fees and the total cost of shipping was about $200. It was almost $500 after I finally got the CatGenie. But I figured it would be well worth the price and I didn't think twice about the expensive cost of this glorious piece of technology! About a week went by with smooth operation, and then the shit hit the...nothing, the shit stayed in the bowl. I don't know how they freaking do it, but inside the machine, there's a little wizard that casts a level 10 liquify spell on the turd, then he mixes it with some special sauce, and it all gets flushed down the drain. Not all of the shit was making it to the wizard, so I don't blame him. Apparently I have a broken CatGenie, but the company won't admit any flaws. The scoop is too big so some shit chunks falls through the scoop at least once a week when I run it, and then the machine ends up baking me a big bowl of Cat Shit Soup. It makes my basement smell like a crackhouse, and I end up having to change the litter by hand anyway. So yeah in theory this thing is awesome, but in my experience it's a high tech looking piece of cat shit. I called customer service to complain, but the guy on the other end was not helpful at all, he was really catty to me - unsympathetic, didn't seem to care. He refused to even give me some free granules to replace the ones that got ruined in the CatGenie diarrhea bake-off. However, he did let me know that if I'm not happy with the unit, I can send it back with a full refund, minus the $200 shipping and restocking charges of course. Thanks you're so awesome Richard. I felt like whipping him with the Cat-o-9-tails. I couldn't deal with this guy, the cat had my tongue, so I hung up. I figured there was more than one way to skin a cat, and I emailed customer service a letter, hoping I'd get some justice that way. The same guy that was on the phone answer my email! This was at the end of November. The guy responded all smug like again, and nothing got resolved. I gave up. I figured I was just going to have to watch the CatGenie more closely to observe that it wasn't letting shit pieces fall through the scoop. So at least once every 3 times it misses some turds and I have to scoop them out by hand while it's going through the cycle. I should invest in a second scoop instead of doing it by hand...anyway thats beside the point. So 3 months went by, every time I ran the machine is smelled like shit because once the granules get baked in a bowl of CatGenie Shit Soup, the smell doesn't wash out. But I don't want to have to buy an extra bag of granules 3 times a week - that shit is like $20 a bag. So now we just close the basement door for a couple hours and put some air fresheners down there. We just deal with it. However last night, the machine stopped working. So I called customer service, and it turns out that "something" was clogged in the CatGenie, something that prevent the shit from draining. I had to take the entire machine apart, and I saw that underneath the bowl, there were shit stains everywhere! The CatGenie is nasty. I spent about 2 hours washing the entire thing with soap and hot water and bleach. It was horrid, I never had to deal with this when I was using a $5 plastic litterbox. I just want to get a hold of the Fat Cat in charge of this operation and tell him that I'm not too impressed. I called the customer service guy again to complain, got someone else this time. He said he would pass my information along, and he told me that I could buy an additional piece for the CatGenie that would prevent feces buildup under the bowl. That's like selling a car and then afterwards offering to purchase an addon which is the gas tank. It's not like cleaning shit is some BONUS FEATURE of the CatGenie. Cleaning shit is it's prime directive. The bonus piece which cleans shit under the bowl, should be included just the same as the piece that cleans shit in the bowl. Anyway, sorry I had to rant so long, I just had to let the cat out of the bag and get this off my chest. Share Share this post on Digg Del.icio.us Technorati Twitter __________________ Looking for Canadian PHP & Actionscript ninjas for full time work, PM me if you know someone looking for work on Facebook games!

02-23-2009, 02:54 PM	#4 (permalink)
Skippy McGee Wannabe Join Date: Jul 2008 Location: Your mom's house Posts: 372 iTrader: 0 / 0%	Serves you right for having a cat in the first place. I've found that if you let your kitty sleep in a dry cleaning bag, the need for a litter box is reduced considerably. Share Share this post on Digg Del.icio.us Technorati Twitter

02-23-2009, 04:08 PM	#7 (permalink)
Nikko Quality Arching Since1983 Join Date: Jan 2009 Location: Over Here Posts: 377 iTrader: 0 / 0%	What a cat-astrophe! Your touching story really brings up sympathetic felines in me. I've been saving up for one of these, so I hope you're not just lion about the product. All kittying aside, great review. Share Share this post on Digg Del.icio.us Technorati Twitter __________________ Bite my Feng Shui, Baby

02-23-2009, 06:02 PM	#9 (permalink)
Infinite Keith goes on forever. Join Date: Jan 2009 Location: Chattanooga, TN Posts: 1,292 iTrader: 1 / 100%	That is a lot of ... those little things ... WORDS! Share Share this post on Digg Del.icio.us Technorati Twitter

02-23-2009, 06:18 PM	#11 (permalink)
Rage9 #1 Soccer Hater Join Date: Jan 2008 Posts: 4,899 iTrader: 13 / 93%	Something tells me you could have hired a small Mexican kid to do it for you for a VERY long time. Share Share this post on Digg Del.icio.us Technorati Twitter __________________ MadPPC.com - PPC, PHP, and other Affiliate Marketing tips. It's OK to be MAD!

02-23-2009, 06:43 PM	#12 (permalink)
HarveyJ He is - THE CACTUS! Join Date: Feb 2008 Location: Melbourne - Not the one in Florida Posts: 3,906 iTrader: 0 / 0%	Other than the cat puns, that was actually quite funny, but yeah, I've been thinking about one of these as well, and was trying to justify $800AU to the missus for one. Thanks for saving me some time, money, and headaches. Have you posted this review elsewhere, so other people know? Share Share this post on Digg Del.icio.us Technorati Twitter __________________ After 10,000 years I'm free!

02-23-2009, 07:18 PM	#13 (permalink)
dangregory Senior Member Join Date: Nov 2008 Location: New Jersey Posts: 153 iTrader: 0 / 0%	This must be the longest post about cat poop (or cat shit soup) that has ever been written. It's like the anti-testimonial for a product page. If Cat Genie has a competitor you should post this rant as an anti-Cat Genie review and tell people their competitor's product is much better. As the slave to five cats, we operate two high traffic litter boxes. Fortunately the girlfriend and I work from home so between the two of us we can keep the cat shit soup smells to a minimum. (Aren't diarrhea poos the worst? They go on and on and on and that fresh diarrhea smell sticks to the air molecules in your house for like, weeks.) Dan Share Share this post on Digg Del.icio.us Technorati Twitter

02-23-2009, 07:26 PM	#14 (permalink)
stussy5555 HNIC Join Date: Dec 2007 Posts: 802 iTrader: 0 / 0%	Here is the link to leave comments on their site. I would love to see that shit get posted: CatGenie.com Share Share this post on Digg Del.icio.us Technorati Twitter

02-23-2009, 08:11 PM	#15 (permalink)
stefanie Senior Member Join Date: Dec 2007 Location: California Posts: 145 iTrader: 1 / 100%	I hate to admit it, but I bought a Littermaid box that was supposed to do the same thing. I even spent the extra $30 for the "deluxe" version at the store, though I wasn't really sure was so deluxe about it. It's not like it had chrome accents or a built-in radio. Anyway, it was a piece of garbage. Once my cats were done hissing at it and one of them dared to step inside, it took just one tiny piece of cat poop to clog it completely. For the record, it wasn't especially large, or wet, or anything else that would lead to it messing up the machine - it was just one simple average piece of cat poop. Instead of getting pushed into the charcoal filtered waste box, it stayed stuck on the mechanical fingers. By the time there were 2-3 deposits, the thing was like a giant, poop-covered comb sifting through the litter. It smelled awful. A few pieces did eventually make it into the container, but that part kept staying open and having issues, too. So I did what any sane person would do. I wrapped a garbage bag around it and took it back, poop and all. Everyone I know said I should just eat the cost, but it was a matter of principle. I won't pay for a product that sucks that horribly at its one crucial function. When I took it back and complained, they told me that no one had ever brought one back - Obviously, since everyone else is apparently too scared at what people will think if they try. They didn't want to take it back, but after I told them that I was either getting a refund through them or documenting the incident and filing a credit card dispute, the manager caved. I hate to think what would have happened if I had paid cash or purchased from some online retailer. Seriously, people, just hire someone to clean your litterbox if you hate it that much. The very first things I ever outsourced were dishes and the litterbox and it was a huge increase in quality of life for very little cash. Share Share this post on Digg Del.icio.us Technorati Twitter

02-23-2009, 11:19 PM	#18 (permalink)
andyt Senior Member Join Date: Dec 2006 Posts: 632 iTrader: 4 / 100%	I have a littermaid self-cleaning litter box that I bought at walmart for about 120 bucks. I've had it for a few months and I like it a lot better then just a box with litter in it. I have to empty out the disposable containers every week or so, but it's pretty easy and the whole thing doesn't smell too bad. I have 1 cat. I really can not wait for robots that will clean my litter box, wash my dishes, and check me out at stores. Share Share this post on Digg Del.icio.us Technorati Twitter

02-24-2009, 12:49 AM	#19 (permalink)
jryan21 WF Premium Member Join Date: Nov 2007 Location: cookeville, tn Posts: 2,917 iTrader: 0 / 0%	plz separate cat from litter before using scoop. Share Share this post on Digg Del.icio.us Technorati Twitter

02-24-2009, 05:23 AM	#21 (permalink)
sumitdhawan09 good luck bros. Join Date: Nov 2008 Posts: 692 iTrader: 0 / 0%	Hello friend, So toilet buy for cat more expensive then toilet for people and it no work? Good luck bro. Share Share this post on Digg Del.icio.us Technorati Twitter

02-24-2009, 06:54 PM	#23 (permalink)
dangregory Senior Member Join Date: Nov 2008 Location: New Jersey Posts: 153 iTrader: 0 / 0%	When you get into a multiple cat situation, sometimes it's best just to get a ranch. Check out this dude who built a ranch for 500 cats. I love the part in the video where the cats are crawling on his head. Feline Town Built for 500 Cats -- ZooToo Pet News Share Share this post on Digg Del.icio.us Technorati Twitter

02-25-2009, 01:33 AM	#31 (permalink)
RBseatown Senior Member Join Date: Dec 2008 Posts: 206 iTrader: 12 / 100%	haha, should have known it would be all chicks in the cat thread. On another note, whats a good course of action for an old cat who sometimes forgets to use the litter box? He has been good for most of his life but in his old age with his kitty dementia he misses/cant find it/doesnt give a shit and finds another place to do his duty a good 10%-20% of the time now. It's not a litter-box cleanliness issue because I keep it clean. Luckily I don't have carpets, and I have gotten creative with the placement of a second litter box (stickin it in the corner he sometimes dueces in), and it will help sometimes but eventually he uses another spot. Should I try different litter? I haven't changed it in years...maybe old ass cats get picky. I don't know. He is in perfect health and is 14 years old but if I cant figure out the problem I may have to put him down. Oh and for the record im not really a cat guy, i kind of got roped into taking them a few years ago and really have no idea how to train kittens, let alone retrain old ass cats Share Share this post on Digg Del.icio.us Technorati Twitter

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