NameCheap Bullshit

I

imiq

New member
May 24, 2007
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www.internetmarketingiq.com
I have several domains on NameCheap among others including GoDaddy and DirectNic.

I tried to move some domains to NameCheap and they botched the transfer. The correct EPP codes were supplied twice.

But instead of notifying me of the problem they just canceled the transfer. As a result I lost the domain name which was 10 years old.

Needless to say I was pissed.

The only way I found out that the transfer failed was the name was not resolving.

So I wrote them (Because you can't call them!!!). About a dozen emails later... and almost never from the same person (Hello maybe someone there would be smart enough to coordinate messages or at least bump it to a manager?). Didn't happen. Apparently they don't actually have managers.

So with a lost domain and no refund I went to Paypal and filed a complaint to get my money back. After I filed the complaint NameCheap claimed they had issued me a "Credit". But not to PayPal which I had paid with but to their own In House Account.

What?

I told them to refund it to PayPal because I can't spend their Bullshit Pretend money and due to their shit service was moving ALL my domains.

They had all ready accused me of Fraud after about the 2nd email. So I was locked out of my account. Fraud?

It's fraud to ask for you money back? It's fraud to try and fix THEIR FUCKUP?

Pathetic.

One of their "Customer Service" reps even told me that I was going to have to pay $200 to access my account. I have a pretty large amount of domains with them... and they are all paid in full... and they are going to extort me for $200?

What a shit company.

You would think someone there would be smart enough to just take care of a problem which they created.

But if you did think that you would be giving them way too much credit.:thefinger:
 


umm pretty sure there is a waty to get the domain back... i mean you did pay for the domain right, as long as you paid for it, shouldn't it be under your name?
 
How many days were left on the domain when you initiated th transfer? I ask because they don't like doing it at a short time frame, as it may drop during the process, which I think what happened in you case. Leave at least 2 weeks+.

I had a couple of transfers from GoDaddy to Namecheap fail before. It wasn't NC fault, GoDaddy was blocking the transfer - I found out after much digging.

When transferring domains, at the least the important ones, I make it a priority to follow it through until it done, or I renew with the existing registrar. Now you lost a domain, find out exactly what happened and why, so you won't go through it again.

Good luck
 
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OP what is the point of spamming all WF sections with your anti-namecheap posts?

Ok. Contact them directly via Twitter tweets (@NameChap) and they will (they have to) give you a proper solution since it's public. Just make a professional (not emotional or angry) tweet.
 
faceblogger said:
OP what is the point of spamming all WF sections with your anti-namecheap posts?

Ok. Contact them directly via Twitter tweets (@NameChap) and they will (they have to) give you a proper solution since it's public. Just make a professional (not emotional or angry) tweet.
Click to expand...

Op spam them here

Namecheap.com - Internet/Software - Los Angeles, CA | Facebook

they do a couple thou a day in FB PPC hit them where it hurts.

so fucked up that you lost that domain, you should contact a lawyer i mean a 10 year aged, backlinked domain is worth more than $10...lost wages?
 
Sorry to hear that it happened to you with NC. I have used them for over 4 years for domains and hosting. Never had problems that weren't resolved by their team.
 
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