Winning Chargebacks with Digital Products

[AD1985]

I have a big ticket digital product that is an upsell on my backend. The problem I am noticing with digital products is that there is no physical delivery confirmation, which makes it easy for people to make fraudulent chargebacks.

Is there any recourse for a merchant out there? Any kind of tracking system i could use with my info products would help my build a case and show the CC company that the chargeback is fraudulent.

 

[tainted]

Start looking into DRM.

 

[ayzo]

Kunaki -- CD/DVD manufacturing and publishing service

My friend uses that for his google and ebay offers, it's like $2 per CD and another $4 or so for shipping. The xml service can automate everything including the tracking numbers.

 

[HarveyJ]

Or you simply provide an email with a freshly created login and pass, and make them go through your login gateway, that records every login.
You've got them in a database, so you know which login is which, and only need look at your stats and see if they ended up downloading the product.

But I like ayzo's idea better.
People pay more when they get an actual physical product.