2509 words on marketing

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erisch

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Feb 17, 2008
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I've been lurking around here on WF for a while, but I haven't really contributed to any of the discussions. In fact, I haven’t even been properly flamed yet, so I thought I would give everyone a good shot at that.
I’m just a college kid doing business and marketing, but I think a few people here would appreciate some regurgitated text book theory, and if not, flame away.

When trying to put together an integrated marketing communications plan, there are a few steps you can take to make sure you cover all bases. Let’s have a look at that and see if it something that can be related to what we do when we plan and execute campaigns.

Situation Analysis

A situation analysis describes what is currently happening in the market in terms of your company’s current position and your product. It’s a good idea to start with the big picture and then narrow things down to become more specific. By the end of the situation analysis your goal is to be able to identify some specific opportunities.

Marketing Mix

Most of you are probably familiar with the marketing mix or the 4 Ps, and if not, I recommend reading up on it so that you have a better understanding of the tools used by traditional marketers.

Product

What other products are being promoted in your niche? How are these products usually presented?

Price

What is the normal price range for this type of product? Why?
Don’t just think of this as the cost of the product; also think of what the consumer will have to do to get it. Is it convenient?

Place

Where do you normally find these types of products? Think about the channels of distribution. Are there specific retailers or wholesalers?

Promotion

Are there particular ways in which these types of products are usually promoted? Why?

Customer Analysis

Describe the typical customers who purchase this type of product. Who normally makes the decision to buy? When are purchases made? Do the typical customers make repeat purchases? These questions will help when you try to form a target market.

Competitor Analysis

Who are your competitors? Are they indirect or direct competitors? Do you have aggressive competitors? Why?
This should be a no-brainer! One of the bright minds of advertising (can’t remember who) once said that he only really had 20 or so great ideas throughout his whole career. Beg, borrow and steal!

Environmental Analysis

This refers to factors that are usually beyond your control and can affect how marketing activities are undertaken.


Demographic

Age, income, education, gender, first language etc

Economic

Consumer purchasing power parity, propensity to spend, interest rates and so on

Technological

Broadband penetration (relates to how savvy the average user would be)

Natural

The whole global warning thing, winter, summer, birds and bees

Legal/political

Different legal system, rules, laws

As geotargeting becomes more easily available and affiliates start to market in countries where they don’t even understand the language, it is important to understand as much about these things as possible.

Assessment of the image of the company or brand

How is the company or brand perceived in the market place? How is the specific product viewed within the industry?

SWOT Analysis

Most of you probably do this all the time.

(Internal)
Strength

What is your relative strength? How can you use this to set yourself apart from the competition? What is your product’s relative strength compared to competing brands?

Weakness

Same here, only the other way round. Try to think about how you can use this to your advantage (without trying to scam people).

(External)
Opportunity

This one is important. What would happen if you did everything right? Put together a BCG matrix and compare yourself to the competition. If you are early in a niche with a lot of traffic growth and you can not find anyone with any significant market share, you have a winner!
But don’t hope to accidentally stumble across an untapped market, rather try to find a gap in the way other products are being promoted.

Threat

Perhaps someone with a lot of resources is trying to take over your market? Imagine yourself as the number one in the serps for an untapped niche and then out of nowhere you spot a competitor ploughing through the ranks… Or perhaps you are doing something shady and might get caught?

Market Segmentation

Look back at your customer analysis and divide your customers into smaller, manageable and recognizable market segments. There are lots of ways to do this including demography, geography, psychography and usage.

Target Market

Now that you have segmented your market think about which specific market segment’s you will target and why you are planning to target those segments.

How many market segments are you planning to enter?
  • Undifferentiated (no segments)
  • Concentrated (one segment only)
  • Differentiated (more than one segment)
Which segments offer you the most potential and will best allow you to achieve your objectives?

Think of this as dart. It is easier to hit the board if you only throw one dart. If you throw all three at once, most likely you’ll hit the guy standing at the bar.

Positioning

This is all about differentiating yourself from the competition. A very useful tool here is the diagram. Draw a diagram and position your competition according to product price and perceived quality. There are so many ways you can measure up you competition and position yourself accordingly. Attributes, use, packaging, convenience, discreetness (for the Fleshlight pushers out there) and so on…

When positioning your product you should consider:
  • Identification of competitors
  • Assessing consumers’ perceptions of competitors
  • Determining competitors’ positions
  • Analysing consumers’ preferences
 


continued

Objectives

Set objectives that you wish to accomplish. Be as specific as possible. How can you possibly hope to achieve something if you don’t know what it is? Use deadlines. Perhaps set up a scheduling board or something like that, so that you can keep yourself accountable as you go.

Marketing Objectives

What are you aiming to achieve with the campaign? Be specific and make sure you can measure your objectives.

For example, perhaps you want to increase sales by 10% within the next 2 months. If you already have a high market share then perhaps you want to increase sales by stimulating growth in the overall product category. If you are just starting a campaign you might want 10% of the estimated traffic for the key phrase “Raven Riley Fleshlight” within 3 months. It is important to be making measurable progress within reasonable time.

Communication Objectives

Think review style vs. fake blog. Our good friends over at DP are actually really good at achieving communication objectives. If you try to sell something that is completely useless to people who don’t even need it, you need to be extremely good at communicating benefits and needs and all of that.

(If you plan to stay in the business for a while, know that if you fight for your customers’ attention, so will your competitors. As marketers become more creative in their means of acquiring attention, consumers develop a resistance towards advertising. So if you are on the cutting edge of creativeness you will soon be neglecting the majority of the market as online sales mature and reaches the majority and eventually market maturity.)

Presenting the Idea

What will be your major selling idea and how are you going to present it? You are trying to grab the attention of your target market and have them react. How they react will often be based on how you differentiate yourself. There are lots of approaches to presenting the Idea, here is a few.

USP

A Unique Selling Proposition makes a proposition to the customer - “Buy this Fleshlight and get a set of super high quality Japanese cooking knives for free”. The USP should be something that the competition is not, or can not, offer and should provide good enough incentive so that your target market will buy.

Brand Image

Create a strong brand image that makes people buy because you convince them that they will feel like that if they buy. Like the Apple ads “Buy a Mac, be hip”.

Inherent Drama

Use drama to express the benefits to the consumer should they use your product. *cough* Laurasweightloss *cough*

Positioning

This one is mostly based on product attributes and basically positions the product relative to competing products in the consumers’ mind. Wickedfire seems to be positioned as less ebooky and more aimed at experienced marketers compared to certain other forums.

Packaging

Have a look at how your competition is packaging (theming) their products. Now think about your specific product (either site or perhaps high volume email deployment news letter layout). You want to send a message across to your target market through the way you package your product. Depending on how you plan to sell the Idea, you might want to let the packaging do a lot of the talking for you. Ever noticed that Eli’s blog is about as plain as it gets? The message he sends across to his readers is that he is not trying to convince or sell – his content is what is important.
If you want people to pull out their credit cards you might want to let them know they can trust you first. Put a couple of those seals on the page. I don’t think they do anything else other than elicit trust.

Communication

This part is very important. Marketing and advertising is all about communication, so you want to make sure you’re clear on that.

Message

What message are you trying to communicate? Internet Marketing is largely limited to nonverbal (written) and symbolic messaging, and so it is important to be precise. Traditional brick and mortar stores benefit from being able to use verbal messaging through personal selling and nonverbal messaging through our other senses.

Source

This is why all those long sales letters always include “From the desk of …” in the beginning. It is so that when you read the sales copy you feel that you can trust it. A couple of things you want to think about when deciding on a source is what will stop consumers from buying or what will make them buy. So you can choose to elicit trustworthiness, expertise, compatibility or attractiveness.

This is really good stuff if you plan on doing one of those product blogs that nickycakes wrote about a while back.

Channel

If you have found a niche but are not too sure how to best promote the product it can often be a good idea to look at the different channels available. Search marketing, organic, social media, mailing, etc, and decide on one that you can do well and also one that will help you achieve your objectives.

Feedback

Once you have communicated your message to your target market, what do you want them to do? What response are you seeking?

Consumer feedback is very important for ongoing low-involvement products or services. If you run a blog or a forum and you don’t listen to your users why would they keep coming back if they are dissatisfied with something? Next time you buy toothpaste, have a look on the packaging and see if there is a consumer hotline where customers can call if they are dissatisfied.

Creating Messages

Advertising creativity is “the ability to generate fresh, unique and appropriate ideas that can be used as solutions to communication problems”. Why do you think logo designers charge so much for a small logo?
It is very important that your creatives are relevant to your target audience. Dating is hot on Facebook because a photo of a hot chick gives a much stronger message in that environment than a photo of a floor lamp.

Creative Strategy

What is the strong, central message that will be communicated in all the advertising and promotional activities? Think emotional or rational. If you are promoting credit cards you can appeal to your target markets’ emotional senses, but not if you are planning to do a review style site based on attributes such as rates.

Advertising Execution
  • Straight-sell/factual message
  • Scientific
  • Demonstration
  • Testimonial
  • Slice of life
  • Humour
  • Review
  • Combination
Depending on where in the purchasing process your customers are, you can choose from a whole range of different execution styles.
 
continued

Strategy and Scheduling

You have to decide not only the most appropriate channel and execution for your promotional communication but also when to schedule it.
Depending on when you schedule your campaign it will likely influence your target market coverage and your geographic coverage.

Scheduling

In many cases you want to time your promotions to only set times during the day or perhaps only during the weekdays. Would you do huge media buys for Halloween costumes in December? Most of the things covered here can be tested and optimized as you go, but it is often a good idea to think about these things before you donate to Adwords.

Reach versus Frequency

I can not remember reading about this in any blog or forum since I got started in February. I guess it does not really matter that much in PPC, but it is very relevant to advertising in general.

I you have a budget you can to choose between reach and frequency. Did you know that often people don’t make a purchasing decision until the second or third exposure even if it is an impulse buy? Wouldn’t it suck if you paid for peoples’ first and second exposures, and then they looked into it a third and someone else got the conversion? Sometimes you’d be better off focusing on high frequency instead of massive reach. But of course if you have a product that converts like crazy, there is no point in paying for people to see your ad if they have already bought, so go for reach.

Mood

What mood do you want to create with your choice of channel, execution strategy and scheduling? All of this needs to support your creatives, message and Idea. Is there a difference between an ad on the content network and an ad on FB?

Flexibility

You have to have contingency plans and an exit strategy. Why would you start a campaign and assume that it would all work out? And why would you leave a campaign at first sign of trouble?

That’s it. I know a lot of this stuff have been mentioned before, but I thought I would try to shed some light on traditional marketing and relate it to internet marketing to show some of you that it is not something new we are inventing here.

Why don’t I just recompile this into a $37 ebook with lots of affiliate links and ugly graphics I hear you asking? Well, after reading ppc.bz and applying those amazing techniques I don’t really need any more money. And because I don’t really have a blog, I figured I’d just post it here.
 
Do you know what the real world has to say about college kids doing business and marketing?

Its good, you read your stuff. That is a good thing, I am not joking. Real marketing means taking all of that and throwing it in the trash can.

I only take into consideration stuff written by people who did first then wrote.

Google up Bill Gates speech to a class room, its a classic. He basically tells them, all those stuff they teach you is crap, and in the real world noone cares if you cant do it.

I studied all those things, marketing, management, project management, startup business guides. Information technology analysis and structure. Fortran, C, Ethereal, database theory, and a whole list of others.

I dont really need any of those. I am glad I read them though, they gave me a proper mindframe, to shove all of them aside and write up my own manual.

And, to stay on topic, all those things you say are useful after you have a measurable market share. Focus on getting that first.
 
I agree. I often pull my hair when sitting in class when the lecturer is trying to explain online marketing. However, I have found that a lot of stuff that relates to what we do in affiliate marketing derives from stuff that's been around for years. The only difference is that we repackage it and claim it as ours.

I guess the most useful thing I've got out of uni so far is that green tea can be a good substitute for coffee early in the evening.

Hedge Fund Manager: Goodbye and F---- You - News Blog - Daily Brief - Portfolio.com
 
Thanks for that. Way to contribute in a time where WF is mostly filled with politics.

ha..

+rep

::emp::
 
I guess the most useful thing I've got out of uni so far is that green tea can be a good substitute for coffee early in the evening.
any weightloss effects?
 
I've heard about green tea being slimming on peoples wallets.

Seriously though.. I quite like green tea. In fact I'm having some right now.

Back on topic. I wanted to help the company where I work by doing some marketing strategy stuff instead of just pushing paper, but my boss said that they have tried telemarketing and it didn't work so they wouldn't need any marketing done. I figured chances are that if you don't know what marketing is, you probably need it and should definitely look into it.
 
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