81% of customers read reviews before buying

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mkmyman

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Nov 26, 2008
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Eight in ten online shoppers (81%) have read consumer-written product or retailer reviews when doing their holiday shopping this year, according to (pdf) a Nielsen Online holiday survey conducted in mid-December, reports Retailer Daily.

Customer reviews are an important research tool for online consumers, with 71% agreeing that consumer reviews make them more comfortable that they are buying the right product, Nielsen found.

FULL ARTICLE: Eight in 10 Online Holiday Shoppers Read Web Reviews
 


it doesnt surprise me. Everyone reads reviews before buying just to make sure they arent buying crap. I dont blame them.
 
I prefer to use a “reporter” style of review. This way, even if I don’t love the product, I can be honest about it which lends credibility to my other reviews.
 
of course, consumers are spending money, reviews need to be read, even a couple of times to get money's worth
 
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