a somewhat related story I'm dealing with (well, I guess the only thing that's same is that it's about a shitty gym)
Been a member at this gym for 12 years, without any pause. Buy a 12 month membership for my wife for $299 a few yrs ago, put it on freeze as she was preggo. 5 months in, I ask an employee if they indefinitely freeze accts, she said "No, 6 months it starts automatically". So I ask her to ask the owner if he'd make an exception, based on the circumstances regarding having a tough baby + I'm a long standing member. She says "he said its fine".
Fast forward 2 yrs. I see the owner, ask him if it's fine if my mom can just use the membership that was indefinitely froze, maybe only 3 months of it and call it even. He said he never said it'd be fine to indefinitely freeze the membership. (aka you're fucked)
+Add to the fact I had 25+ fitness tshirts I gave him to give away, he said no he'd sell them and split the $ made with me. Never saw a dime, didn't bother with it though. So that $180 + $299 membership is near $500 of $ with no actual gym time.
So I get a text from the gym trying to get me to renew since my membership is up in 4 days. I responded (manager sent the text), told him the situation above.. He responds, "Bill (owner) said he'd like to keep you as a member, and will give you an 18 month membership for $269."
Testimonial time.