DirecTrack is Down! Pause Campaigns!

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DirectTrack Facts:



There was a DDOS attack on many DirectTrack clients beginning at approximately 3:00pEST on February 4, 2009.

When the volume and complexity of the attack became unmanageable for our stage 1 and stage 2 lines of defense, all DirectTrack customer usage was redirected to our 3rd party DDOS vendor.

Our 3rd party DDOS partner applies filters to cleanse the bad traffic. Cleansed and secure traffic is then routed back to the DirectTrack data center.

Outage lasted less than 2 hours for the majority of customers. This is well below the average outage time for similar DDOS attacks on industry relevant platforms.

We handle many DDOS attacks monthly – this was the first one in 16 months that required an outage.

Every customer has redundant and real-time backups of their data and additional remote data center redundancy has been deployed for partners.

Over the past 12 months, DirectTrack customers have achieved .998 (99.8%) uptime.

See your network affiliate manager for specific issue resolution or answers to any other questions.

The DirectTrack Team

This response makes you seem like real douchebags....not even a sorry....or a we are working on a better solution?

Let me translate DirectTrack's response in 2 words:
TOUGH SHIT!
 


I don't get that at all...

99.8% uptime means they are down 1 hour 20 minutes 38 seconds per year. Seems a little off to me.

And just for the record 2 hour outage a year is 99.7023809524% down time.
 
I don't get that at all...

99.8% uptime means they are down 1 hour 20 minutes 38 seconds per year. Seems a little off to me.

And just for the record 2 hour outage a year is 99.7023809524% down time.

Ok, a friend reminded me that I did the Math per month not per year...

99.8% uptime extrapolated out on a yearly basis is 17 hours, 31 minutes, 12 seconds and a 2 hour outage per year is 99.98% uptime. ( I think I got it right, thanks luke!)
 
I felt the need to contribute to this thread

It is definitely not a good thing when outages occur. But lets keep in mind that EVERYONE who operates an online website experiences some form of downtime, if my memory serves me right even Google went down recently for some time.

The right thing to do is look at what happened and work on preventing it. I think DT did a good job, its what they do to prevent downtime in the future that will determine if it was a great response to the issue or not

Our IT team has identified a solution for us, hopefully DT will be able to implement it for us. Look on the bright side it was only two hours, If everyone used Linktrust instead of Direct Track this thread would be filled with 100's of gallons of everyone tears from all the crying that would be happening. Also in comparison to other outages such as CX which is on their own tracking the downtime was much less. Its a big issue because so many affiliate networks run on DT, but its also a larger staff supporting it so issues do get resolved faster.

The direct track guys arent bad, and if you can fix their issues better than they can offer the suggestion instead of being negative and adding nothing by saying DT sucks!
DT is by far the best option, those with inhouse systems need in-house IT teams which means they need to keep bigger margins to run their business, which cuts in to YOUR pocket.

They do need to solve some issues they have which is caused by the growth of networks, i am sure they didnt expect to have over 100 networks on their software pushing 10's of millions of clicks per day

And finally since this is wicked fire, the DDOS attacks happen because of AFFILIATES, The milnic outage was because the wrong person got spammed by someone on this board and took it out on DT, most likely the same thing that happened to the international network that was getting hit. Same thing that happened to CX as well, so learn to live with outages, build a business model and assume breakage, someone wont pay you, you'll lose money on offers, youll have down time, its part of the business, plan for it.
 
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