DirectTrack Facts:
There was a DDOS attack on many DirectTrack clients beginning at approximately 3:00pEST on February 4, 2009.
When the volume and complexity of the attack became unmanageable for our stage 1 and stage 2 lines of defense, all DirectTrack customer usage was redirected to our 3rd party DDOS vendor.
Our 3rd party DDOS partner applies filters to cleanse the bad traffic. Cleansed and secure traffic is then routed back to the DirectTrack data center.
Outage lasted less than 2 hours for the majority of customers. This is well below the average outage time for similar DDOS attacks on industry relevant platforms.
We handle many DDOS attacks monthly – this was the first one in 16 months that required an outage.
Every customer has redundant and real-time backups of their data and additional remote data center redundancy has been deployed for partners.
Over the past 12 months, DirectTrack customers have achieved .998 (99.8%) uptime.
See your network affiliate manager for specific issue resolution or answers to any other questions.
The DirectTrack Team
This response makes you seem like real douchebags....not even a sorry....or a we are working on a better solution?
Let me translate DirectTrack's response in 2 words:
TOUGH SHIT!