Help Desk Ticket Management

[ChaseDyson]

This is my first thread at Wicked Fire, and I want to make it clear that I DID use the search function before posting this thread but didn't find anything to answer my question.

I need help with where to start with a Customer Help Desk.

Is their a specific software that is highly recommended over another? Is this more of a custom job I need to seek a programmer for?

I only need it to allow customer to submit tickets and then let me resolve them. Pretty simple.

Thanks for any help in advance.

-Dyson

 

[SeriousDevver]

I've done a lot of back-end coding work for a tech support services company. They have a custom-built system to handle communication between managers and support techs, but to handle communication between customers and techs they use Zendesk. Web Based Help Desk Software | Support Software | Zendesk.com

It works well, scalable and it's got a developer-friendly API if you ever need to expand on it.

 

[dspa72]

I use from many years HESK -> Help Desk Software HESK - a free PHP help desk
it's free and I think it has all you need

 

[Nostalgae]

If you want a self-hosted PHP type thing, go with osTicket. I am also a Zendesk user at work and it is pretty spiffy too.

 

[tx2okc]

Been testing out Hesk. It seems to have good reviews. As mentioned above, OsTicket is good, too, and they are both free.

 

[ChaseDyson]

I went with the OsTicket platform. It's exactly what I was asking for. Thanks for all the responses! They were all great suggestions.

 

[DewChugr]

Have used Numara trackit, full featured and pretty easy to use. Integrates with windows domains, etc.