Never really had much of a problem with them, been with them for almost a year, have done quite a bit of automation stuff. Maybe I'm just on a really good server.
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- Thread starter conjamuk
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Never really had much of a problem with them, been with them for almost a year, have done quite a bit of automation stuff. Maybe I'm just on a really good server.
EDIT.
It is in the client access area: My Products & Services > click the green arrow > " » Login Details" choose cpanel or webmail.
So was just a little green arrow to the far right, would explain why we missed it.
FYI in dreamhost, once your in the client area, it's :
1) Manage Domains on the left.
2) Add new Domain/Subdomain at top. (which can either be fully hosted, google hosted, redirected, mirrored, parked, or cloaked.)
And if you use cpanel, maybe it'll be easier for your clients to do what host gator does.
http://www.yourdomain.com/cpanel/
as opposed to logging into client access, finding the cpanel button and going to http://66.7.202.111:2082/frontend/x3/index.html
We do that.
domain.com/cpanel takes you to your cpanel account.
EDIT: I just looked at your clients domain... she never changed the nameservers to ns1.zensix.com and ns2.zensix.com as stated in the welcome e-mail. Of course domain.com/cpanel won't work if the domain isn't even pointed to us yet. She's using "NS1.KARLBLESSING.COM"
After she said she hasn't heard back from you, and couldn't find 'cpanel' (the natural reaction to someone trying to add a domain would be going to "My Domains" on the left, instead of "My products, 'green arrow', scroll down, login to cpanel, scroll down'
) She ended up switching the name server so that its now hosted with me. I forgot she moved pollkitty over along with others she had elsewhere. Thought she was going to at least keep pollkitty at zensix since she did after all pay for it.
So ya, she had them at the correct name server at first, but I forgot that she changed them later along with the other domains that were not zensix hosted. I basically mentioned the above, because with some client's they're not going to understand that little green arrow takes them to more functionality and that to get to domains you gota goto my product instead of my domain.
The designer I work with at times uses host gator for his clients, I mentioned that maybe he could move over to dreamhost. But he's afraid to use any hosting that doesn't have cpanel/whm because thats what he knows how to use. He doesn't neccessarily give all his client's cpanel access info so normally he could switch and it wouldn't impact the clients any, just his learning curve. But he's had problems with hostgator off and on over the last year, sometimes DNS issues (internally), mail issues, site going doen for a bit, etc etc etc.
After she said she hasn't heard back from you, and couldn't find 'cpanel' (the natural reaction to someone trying to add a domain would be going to "My Domains" on the left, instead of "My products, 'green arrow', scroll down, login to cpanel, scroll down'
I forgot she moved pollkitty over along with others she had elsewhere. Thought she was going to at least keep pollkitty at zensix since she did after all pay for it.
So ya, she had them at the correct name server at first, but I forgot that she changed them later along with the other domains that were not zensix hosted. I basically mentioned the above, because with some client's they're not going to understand that little green arrow takes them to more functionality and that to get to domains you gota goto my product instead of my domain.
The designer I work with at times uses host gator for his clients, I mentioned that maybe he could move over to dreamhost. But he's afraid to use any hosting that doesn't have cpanel/whm because thats what he knows how to use. He doesn't neccessarily give all his client's cpanel access info so normally he could switch and it wouldn't impact the clients any, just his learning curve. But he's had problems with hostgator off and on over the last year, sometimes DNS issues (internally), mail issues, site going doen for a bit, etc etc etc.
Well we don't tell people to go through the billing area to get to cPanel at all, at least I never have (with the exception of this thread), because the welcome e-mail gives a link to cPanel.
Anywho, we did respond to her original ticket (in 3 minutes), so there wasn't really much else we could do until someone replied. And in the original ticket she said, "I didn't see any functions to add domains - only subdomains"... so I naturally assumed if she found a way to add subdomains she must have found her way in to cPanel.
But I think everything is cleared up now? If not let me know what you guys need and I'd be happy to help.
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