How do Bizopps/Acai trials handle cancellations?

C

Choppa

Banned
Mar 14, 2010
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Just to be clear, I am talking about the ones that try as hard as possible to hide the terms. The ones that don't let people know they're being rebilled.

How do they actually give the customer the option to cancel?

Not technically speaking. I mean where do they put "Call/email here to cancel your subscription". Seeing as they don't want people to know they are being rebilled, it probably isn't in plain sight? I don't see it on the offer page anywhere.

For example: https://www.cellulean.com/blue_b_ft.html (That's an offer on NB)

Thanks a lot
 


" If, for ANY reason, you decide that Cellulean is not for you, simply call 866-622-3550 by Jul 26, 2010 and return the unused portion. Shipping and handling is not refundable. "
 
Ok, this seems fishy that you're asking when it says this right on the page:

Risk FREE Trial now to receive a full thirty day supply for only $X.XX... You'll have XX days to evaluate the product ... (21 days for int'l). If you enjoy the results, simply do nothing. You will be billed the super low price of $79.95 at the end of your trial period......simply call XXX-XXX-XXXX by Jul 26, 2010 and return the unused portion.
Click to expand...

Have to say for a landing page for that kind of rebill I'm surprised it's not better hidden.
 
MikeT3 said:
Ok, this seems fishy that you're asking when it says this right on the page:



Have to say for a landing page for that kind of rebill I'm surprised it's not better hidden.
Click to expand...

considering the hoops you have to jump through to get a NON-continuity merchant account in the direct response space open these days few people are blatantly 'hiding' terms any more.

and those who are are likely going to have real issues


you'll notice even the very big guns have visible terms, all with toll free numbers.
 
OP signed up for the "dynamic duo" after reading shoemoney's weight loss blog post
 
^^ No, I have been working on something for a while and was just wondering what the big boys did.

Thanks everyone
 
For circa sake, please do not rip that LP if you are designing one. I think a t&c link at the bottom of the page will suffice. You are better off having a couple levels of pics, HEADLINES, and bulleted lists; along with one bright, simple form above the fold, and another Order Now button near the bottom (but not at the bottom), which takes the visitor back up to the form. Then put the T&C link below that. There are plenty of LPs without the T&C in plain text, in the middle of the LP.
 
LOL!

There is only two ways.

#1, they are pushing such a high volume that there merchant account is willing to overlook the lack of terms and fees (not likely at all, as that landing page is pure crap)

Or

#2 They made up a different offer, to get there merchant account approved. Once it was setup, they "added" this new offer into there account in hopes that it won't be caught (it will, once the volume starts to rise and the complaints roll into the credit card customer service hot-line. Then there account gets shut down without warning.)

Jay
 
coming from an advertisers prospective...
if the terms aren't in plain view (within pixels of the submit button before card is charged/pre-auth'd/whatever) get ready to switch your links and traffic - those advertisers will be dead soon enough.

Almost all legit merchant banks are requiring all merchants to have it VERY clear and upfront and DO check (underwriting can be a bitch - even with offshore m.banks). (most big name banks don't allow trial offers period)

It's just a matter of time until those advertisers without upfront terms go down and lose their processing, short the networks - shit rolls down hill so affs will end up losing money.

I know with the offers I deal with it's a constant battle to make sure all our MIDS are a-ok.

As far as canceling - we have our 800# on the descriptor and either a contact link and/or 800# on each page of the landing pages, and in the backend after people login (at the bottom in the footer). If you call and cancel it's a no questions asked done, deal. Refunds no questions asked within the refund period. We also have a <2min hold time to speak to live operator (usually <1min). Then again our offer isn't shady, you get exactly what's preached and we have very satisfied customers so we are a touch different in that regard :)

be well //g
 
gage, how well your offer converts for affiliates ? and what the payout ? I am not asking for exact number, but in proportion of whole rebill scheme to you, how much to aff ?
 
know what sucks? when your site ranks #1 for the descriptor of a popular bizopp (and has a contact form).
 
know what's really entertaining? when your site ranks #1 for the descriptor of a popular bizopp (and has a contact form).
 
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