Yes we ended our rewards and our referral program and announced their end about a month ago.
Prior to ending rewards, we actually offered double rewards -- and no one got excited. It had absolutely zero effect on volume. So yes, now we're looking at alternatives that could be more fun and motivating. If you have ideas, by all means shout it out here. I am always open to hearing.
The referrals program was another matter. We were finding way too many "professional" referrers... that is affiliates who never actively ran anything but just referred as many pubs as they could. But that kind of undermined the idea behind referrals which is that good pubs would refer their other good pub friends - not a bunch of unknowns or newbies pumped in via some training program. Because of the high preponderance of newbie pubs referred, the referral dollars we were paying out wasn't all that big. But we'd rather focus our efforts on rewarding pubs who are actually running campaigns.
If you have any more questions, you can post them here or call me at Hydra.
Mason Wiley
SVP Marketing, Hydra