I had a weird issue with Hostgator about a year ago, I use paypal subscribe to pay, but somehow I had two of the same subscriptions going, so instead of $50 a month it tookout 100. I didn't notice this, anyways, my account dropped to <$50, so they suspended my account 10 days after the payment was declined. I never checked my email and had no idea they would suspend it (My fault, ok). So I call up them when its down and am really angry saying turn it back on, and they are the ones that noticed that they had been taking double the amount of what they shoulda, so my account had a credit of $150 and STILL suspended it. I asked to speak to a manager as I wanted to get some sort of credit... they transfered me to some guy who was basically the rudest "support" agent I had ever talked to, and said I should take my business else where if I wasn't happy. I said ok, and put in the request to have my accounts close. 2 days later I got a call from their team asking why i was closing it i explained the situation and they said oh that sucks... well should we close your account? and I asked for compensation, and they were like ummmmm no.
Regradless to say in those 2 days I signed up for 2 other hosts... and today am now happily... still with Hostgator... because as much as it sucked... the other hosts in 2 days had more problems than host gator....
Just don't use their Support and your good.