Who do you use for your Recurring Billing/Backend?

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BradM

Banned
Jan 18, 2007
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Orange County, CA
I am doing some research - what do you use to charge customers/clients recurring - offer invoices etc? Also what do you use as a backend to manage customers, orders, jobs?

I use a custom script, but I have had associates and customers come to me asking for referrals to solutions and I have NO idea where to send them.
 
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I have heard advertisers are partial to orangecrm.com for continuity. I am not an advertiser and have not used the product, but it looks to have the features you would want from a continuity billing solution.
 
What continuity products are they selling? That might help whittle down the CRM and gateway decisions.
 
intence said:
anyone ever use authorize.net?

Automated Recurring Billing, Subscription Payments
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For recurring billing only, authorize.net is a good one.

However, it doesn't handle customer's information, etc. When you enter their information into your database, it only saves the name & credit card number. If you're lucky, sometimes you'll find the address, but not always.

Another thing I hate about authorize.net is that it automatically bills the customers credit card, but doesn't inform YOU to ship the products!!!! This is a pain & opens you up to forgetting to ship client's orders. This causes BIG problems & angry customers.

So, authorize.net isn't the best option. ;)
 
Don't use their ARB as one of the posters mention as you aren't notified if a payment fails.

Check out authorize.net's CIM. If you have a quality developer you are working with, you can work with him/her to build a custom solution that can handle customer info, shipping, orders, etc...
 
Another thing I hate about authorize.net is that it automatically bills the customers credit card, but doesn't inform YOU to ship the products!!!! This is a pain & opens you up to forgetting to ship client's orders. This causes BIG problems & angry customers.

So, authorize.net isn't the best option.
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Thanks for pointing that out because a lot of publishers that we have coached into being advertisers somehow miss this part and this is when tons of complaints have started rolling in weeks later. It wasnt because they WERENT shipping on purpose but not knowing which is a stupid mistake to make because in billing, support is everything.
 
Any shipping company worth their salt can handle everything from rebill, to customer care, to shipping. If you need to ship the products yourself, there are a ton of shipping software packages out there. I have used MOM in the past, but I have found the small amount of money saved by handling it yourself isn't worth the headaches or the time managing things. PM me and I can send you a couple of shipping companies that handle a lot of DR products.
 
We're using product 2 web. We have not been using them long, but it seems to work great so far.
 
Product2web.com looks pretty great - and seems to fit the bill. But can you use your own domain etc? I don't understand why you set up a subdomain to use the system. Maybe I should just signup for the trial to test it.
 
BradM said:
Product2web.com looks pretty great - and seems to fit the bill. But can you use your own domain etc? I don't understand why you set up a subdomain to use the system. Maybe I should just signup for the trial to test it.
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Yes of course you can use your own domains. They so far they seem to offer everything we need. We'll know more once we start using it more.
 
This is a decent thread. cheddargetter.com is a good one - but they are in beta so I can't signup. I'm going to try a few out before I can recommend them.
 
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