I have been scammed on here a few times, but each time when I pay them with paypal i don't choose the service options I choose the sales option, so when I need to file a dispute i would just claim that I didn't recieve the item. The seller has no way to fight this unless they show tracking #.
So this is just some help for you guys to do in the future against these scams.
Just got off the phone with Paypal. Mixed "
reviews" (sorry about the pun). I too chose the "
goods" option, but during the phone call I explained that I purchased advertising (text links) and didn't get the service done. The rep said this wasn't
tangible good, it was a
service and Paypal Buyer Complaint Policy only covers tangible goods, not services. He even send me a follow-up email that stated this. I noticed the seller (andivio) responded in his comments that this was a service and not goods. Might have been better NOT to call and reveal that this was for a service. (Just make demands thru the online dispute system that you didn't receive your
goods like what
neynme suggested.).
Paypal also said if the
claims rate goes over 5% for a seller, they cancel his/her account regardless of whether there was any fraud or not. Paypal just doesn't want to deal with such a pain-in-the-arse seller with so many claims. The only problem here, the rep said, was that Andivio has less than a 5% dispute/claims rate. So I told the rep it's probably becuase the bulk of his business is in sports betting and he runs a sports betting site (as listed in the seller's details on paypal) .
That raised a red flag with the paypal rep. He said paypal doesn't approve of any transactions that involved gamnbling/betting, so they will be investigating his account regarding this matter.
I'm calling my credit card company tomorrow (monday). It didn't sound as though paypal's going to refund the charges, especially now that they know it was for a service.
Oh, btw, he said to use
this email if you want to send details:
complaint-response@paypal.com
I just sent an email to it and got back an automated resposne saying the email was recieved and the complaints department will look into it.(I already started the process. might as well finish it). So this email address works.