...and I was feeling generous. I ordered a pizza from pizza hut's website, and in multiple places it tells me to tip the driver. Here's the checkout, and on the previous page I had a similar reminder.
I gave the driver a $20 bill and asked for $2 back. He gave me a dirty look.
I'm trying to wrap my head around this dumb idea that I should feel obligated to pay the driver a tip. Why doesn't pizza hut (and all delivery places) just increase the delivery charge?

I gave the driver a $20 bill and asked for $2 back. He gave me a dirty look.
I'm trying to wrap my head around this dumb idea that I should feel obligated to pay the driver a tip. Why doesn't pizza hut (and all delivery places) just increase the delivery charge?