wiredniko: Great post! Would love to hear more about your priority system and email. Have you heard of
www.workflowy.com ?
Yes....here is the thing about websites and/or programs that help you with time management.
When I first got into GTD I tried Remember the Milk, gtdify, Evernote, DoIT.im, Toodledo, mind mapping my projects with mindmeister. I also tried some project management software as well and some Linux GTD applications.
The problem always ends up being the same, you end up working AROUND your software than the software working with you. The thing is like any system you have to modify to fit the way you work. For example, GTD priorities...I work in the cable video industry. Video everything is priority 1 and maybe 2. So setting up priorities for me does not work in the conventional sense. However most GTD based applications force you to use it.
Little here, little there you end up spending 5 minutes moving projects around and 5 minutes working. In the end keeping is simple works the best. With notepad++ or if you use linux geany or gedit allows you to have a simple text document with tabs.
So all I do in the start of my work is fire up notepad++ and toggl online. Toggl I use for keeping track of time for things that I want to measure. A couple of months ago I was curious to see how much I slept so I measured that. Now I know and do not care about it. Some people get a hold of a time management tool and end up measuring how long they go to the bathroom...who cares? How many breaks I take during work I do care...so I measure that.
As an extra tip save all your to do lists in one folder. Then use dropbox to share the folder between PCs/Laptop/Smartphone. On my smartphone I can take a quick note for a reminder and boom its done.
I tried using Evernote for GTD and it does not work for me. Its too slow. Text document is much faster than going to Evernote, login in. Going to the proper folder, edit, save...blah blah. I use Evernote for other things just not for GTD.
===============
So some specifics. I will tell you how I do things, but keep in mind that it works for me, it might not work for you. I will recommend two books: Getting Things Done and Eat that Frog. I use a combination of both ideas. A great website is
Asian Efficiency – Time Management and Productivity they are straight and to the point, they have a bias towards MACs but a lot of things they talk about are GTD or Eat that Frog based. Uhm I created book notes for Eat that Frog, if you search for it you can find my post here because I shared it.
I attempted to explain GTD and Eat That Frog in a nutshell but there is no way to explain them in a few paragraphs...so I will instead just explain my process and why I do what I do. I will also explain that things that did not work for me.
=================
In the morning the first thing I do is start Toggl and Notepad++ as I mentioned. I put in Inbox Zero...which means the goal is to have 0 email left in my inbox. In notepad I will type "inbox zero 10". That means I am telling myself that I want to clean up my email within 10 minutes, sometimes if it is a lot I will give myself 20 minutes. I get 150-300 emails a day for work alone so that pretty much means I go through 15 emails a minute.
How do I do it? I have created filters and multiple folders.
My folder breakdown is the following:
- Inbox
- @Waiting
- @Next Actions
- Outages
- EOD
- PTO
- Personal
- Projects
- Reference
- Completed Actions
- Completed Projects
Inbox, is where I receive everything..duh
I have the "@" symbol in front of my Waiting and Next Action folder names so they always sort themselves up top. Waiting has emails for anything I am waiting on from people. Next Actions has emails that I have do things for.
Outages is for video outages, video alert emails that my team sends out, tickets that the help desk or the NOC submits to my team, automated script emails for servers. My team is in charge of about 400-500 servers and devices so pretty much everyday something breaks. This is filtered, emails for outages automatically go here. Mainly because in a bad day I can get 500 emails for outages alone, every five minutes there is an outage email for a 6 hour downtime...its ridiculous
EOD stands for End of Day....I talked about this in my previous post, I am forcing my team to time manage by giving them next actions...I call them daily tasks but basically they are next action items....I keep track of them on my notepad tabs, one tab per worker, I send them out once a day and they reply back at their end of their shift (thus end of day) with their results.
An example of what my current daily tasks are for one of my guys today (using ### for certain things for Non Disclosure reasons):
- #### test for dropped groom. Chris should be forwarding you the info that Joel needs.
- #### server setup - Internet is hooked up but slow. Once speed issue is resolved I will get with EEEEE on the rest of the setup. Scott trying to figure out route from server to ###'s encoder
- Channel map change launch, read Chris email about update steps
- RF level balancing, make sure you coordinate with Dave so you do not end up working on the same stuff
I will point a couple of quick things here. GTD does not address team management very well so I had to experiment on this a lot. I used to assign my team projects...here is the thing if you give people projects they tend to slack off. Giving them specific tasks and they have to do it. So in my head the test dropped groom action item is part of a bigger project...but instead of saying upgrade the server...I say test this issue...which will lead to the upgrade further down the line.
Also note that I am stacking my action items. Chris has two action items as well, he works earlier than the guy that I posed the action items for. His action items were to contact Joel and figure out what captures he needs us to produce and to write a step by step procedure on doing a channel launch (adding new channels to our current lineup). I also reference Dave, he is working on the same project, RF balancing 48 different offices.
At the same time I do not want to micro manage the fuck out of them...so my next action items outline my need not how exactly to do it. They are free to do whatever they want. The end result is what matters.
PTO is for my team requesting time off, its an easy way to see who has asked for what. I also have a calendar that my team puts in their PTO days so everyone can see if someone who is going on vacation when. I use an email filter for this.
Personal is just non work related email that ends up in my work email...I also put positive comments from people as reference.
Projects have multiple sub folders. Each sub folder is the name of the project...when I first started this system I have 111 active projects going on...right now I have 16 and 2 of them are about to close. I basically move anything related to a project to a specific folder. I use filters here as well for some of the projects but at times it gets hard for the filters to work. If its just working with one company I just filter by domain name.
Reference is anything I want to reference, like schedule of sports events, important Pay Per View events that I want my team to monitor, like UFC, Boxing, Wrestling etc. Its basically information that I want to keep but does not belong to a project.
Completed Actions is things I complete or my team completes that are not full blown projects but I save them in case there is ever a question.
Completed projects is where my project subfolders end up to when they are all done.
So back to my inbox zero, I look at my emails anything that is an outage gets moved to that folder. All EOD emails go to my next action folder so I can update my notepad based on what people have done. Emails that are obvious they belong to a project I am working on I move them to their folders as well. I do not read my emails really I just go by titles in moving things around, when in down I put it in my next action folder so I can read it.
I have experimented with the touch it only once principle which means you only touch something once, including reading an email once. I wanted to eliminate the whole read an email, move it...then read it again cause I have to remember what it said, so I literary go by title when I am moving things around. I leave everything unread to keep track of what I have and have not read.
OK, now my inbox is empty, stop Toggl write down how long it actually took me to compare it to my 10 minute target. Update Toggl to Outage...write down Outage 3. I skim my outage emails to make sure there are no roaring fires anywhere in about 3 minutes. I always try to create a target time, something that I think its possible but would also make me rush. Also I write down how long it actually took me so I can go back through my notes and see if I am consistently over estimating or under estimating tasks.
In a nutshell after outages I check my most important project emails and ignore lower priority ones. Then I go through my next action folder catch up with the daily tasks I assigned the day before and then keep going through next action items from hardest/complicated to easiest.
Any next action item that I do not NEED to do I will write it down for one of my guys to work on in their tab. Delegating is key. In reality there is nothing that cannot be delegated. This is also another reason why I tend to not micro manage and just give action items. There is just not enough time to do everything or think about the details.
You have to trust your team to make it work out with minimal supervision.