Namecheap's Online Support Sucks Now

[Fiver]

Used to be you could go on there and get chat support any time of the day but now it seems they're constantly backed up with tickets.

Did they have to layoff employees to pay for their shiny, new website?

 

[ShadowCaster]

They're losing their competitive edge for sure.

 

[jeffrey]

They're losing their competitive edge for sure.

Maybe they should sell dedicated private proxies.

 

[anriaf]

Maybe they should sell dedicated private proxies.

I'd buy into that idea. Buy if not them, do you suggest another service for private proxies?

 

[dzianis]

inb4 Namecheap broke and hopeless

 

[qibrandmgmt]

Only dumbasses ever need online support, or any support for that matter.

 

[dzianis]

Only dumbasses ever need online support, or any support for that matter.

Kinda sad to hear this from a service provider. In short: you're wrong.

 

[anriaf]

Kinda sad to hear this from a service provider. In short: you're wrong.

Agreed, my friend. Enough said!

 

[cassius]

Only dumbasses ever need online support, or any support for that matter.

 

[jeffrey]

Only dumbasses ever need online support, or any support for that matter.

 

[contract]

Only dumbasses ever need online support, or any support for that matter.

"A business absolutely devoted to service will have only one worry about profits.
They will be embarrassingly large."

Who said that...

Oh yeah:

Henry Ford

What a peasant right?

 

[mikeshinobi]

Their support might be backed up since they updated their stuff and it's causing problems... hell maybe the support system itself is having problems.

 

[golan]

inb4 Namecheap broke and hopeless

So what should we do? Where poor Jewish Gay Webmasters would transfer their domain portfolios?

:2twocents:

 

[AdamC]

 

[User9364]

So what should we do? Where poor Jewish Gay Webmasters would transfer their domain portfolios?

:2twocents:

Moniker, 4 Years ago. Enom, 7 years ago. Seriously, I don't know anymore.

 

[AdamC]

I use internetbs, pricing is solid, they have a no bullshit site, good api (if you need it), support has always been quick for me, although I've only had simple enquiries.

 

[arxs]

I use internetbs, pricing is solid, they have a no bullshit site, good api (if you need it), support has always been quick for me, although I've only had simple enquiries.

I do use internetbs for one of my domains that requires relaxed regulation.

But considering they have only 50k domains with them (source), I would be quite hesitant to move all my portfolios to them. That is too much of a footprint i think, as compared to namecheap. (although free private whois is good!)

 

[Gambit]

Used to be you could go on there and get chat support any time of the day but now it seems they're constantly backed up with tickets.

Did they have to layoff employees to pay for their shiny, new website?

At least their UI is hipster friendly now

 

[Adevictus]

still better than godaddy