For each of my sprint phones I received a letter in the mail saying
Now this is how ninja sprint is... They send you a letter DATED December 31, 2009 and it arrives the day it takes effect (Jan 10 -2010).. They're mail room must use microsoft software....
"This notice is to inform you of a change to our Account Spending Limit (ASL) program. Beginning January 10,2010, a fee of $4.99 per month per account will be charged to accounts in the ASL program unless enrolled in automatic payments. Your Sprint Account is currently part of our ASL program, which means you have a predetermined maximum monthly spending amount and your account will be subject to the new fee unless you are enrolled in monthly recurring automatic payments. If you wish to enroll in automatic payments, you can either enroll through sprint.com/myaccount, which is the quickest and easiest way if you have Internet access, or fill out the enclosed enrollment form and fax or mail to the address listed on the form. Until you receive confirmation that your enrollment request has been successfully processed, please continue to pay your bill as you have in the past.
The decision to place you on the Sprint ASL program was made at the time you originally applied for service with Sprint and was based, in whole or in part, on a review of your credit history as reported by various consumer reporting agencies. Please note that Sprint has not made any new credit inquiries or re-reviewed your credit history in connection with this program. This letter is simply to inform you of the change to the program. Sprint continuously reviews accounts, and upgrades customers out of the ASL program after 18 months of service and responsible payment history.
For information about the Sprint ASL program, please contact Customare Care in a way that's convenient for you."
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I hate getting billed for random bullshit, so naturally i instantly call them up and start bitching..
In talking to[pres *2 on phone] Trisha (Agent ID 102706) she informed me that it had nothing to do with my credit, it was because I got my phone in march 09 and did not have 18 months credit history with them.
I then went in to talk to my local sprint represenitive (Angela M Abrao - Angelica.Abrao@sprint.com) and she tells me that she has had dozens of people come in complaining about the random new charge. As a good rep she agrees with me and says sorry then giving me the customer service phone number.
I then called the customer service number (1-888-211-4727) and wait on hold for 25 minutes.. When I get a rep (Agent Id ZZ71847) she tells me to wait on hold. (15 minutes on hold with no hold music)[ i put it on speaker and ran around wickedfire.com ] After that she comes back and says, thank you for patiently holding please let me transfer you to our department... click she hangs up on me.
If you know of anyone thinking about getting a new cell phone, it is my opinion that you AVOID SPRINT.
Now this is how ninja sprint is... They send you a letter DATED December 31, 2009 and it arrives the day it takes effect (Jan 10 -2010).. They're mail room must use microsoft software....
"This notice is to inform you of a change to our Account Spending Limit (ASL) program. Beginning January 10,2010, a fee of $4.99 per month per account will be charged to accounts in the ASL program unless enrolled in automatic payments. Your Sprint Account is currently part of our ASL program, which means you have a predetermined maximum monthly spending amount and your account will be subject to the new fee unless you are enrolled in monthly recurring automatic payments. If you wish to enroll in automatic payments, you can either enroll through sprint.com/myaccount, which is the quickest and easiest way if you have Internet access, or fill out the enclosed enrollment form and fax or mail to the address listed on the form. Until you receive confirmation that your enrollment request has been successfully processed, please continue to pay your bill as you have in the past.
The decision to place you on the Sprint ASL program was made at the time you originally applied for service with Sprint and was based, in whole or in part, on a review of your credit history as reported by various consumer reporting agencies. Please note that Sprint has not made any new credit inquiries or re-reviewed your credit history in connection with this program. This letter is simply to inform you of the change to the program. Sprint continuously reviews accounts, and upgrades customers out of the ASL program after 18 months of service and responsible payment history.
For information about the Sprint ASL program, please contact Customare Care in a way that's convenient for you."
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I hate getting billed for random bullshit, so naturally i instantly call them up and start bitching..
In talking to[pres *2 on phone] Trisha (Agent ID 102706) she informed me that it had nothing to do with my credit, it was because I got my phone in march 09 and did not have 18 months credit history with them.
I then went in to talk to my local sprint represenitive (Angela M Abrao - Angelica.Abrao@sprint.com) and she tells me that she has had dozens of people come in complaining about the random new charge. As a good rep she agrees with me and says sorry then giving me the customer service phone number.
I then called the customer service number (1-888-211-4727) and wait on hold for 25 minutes.. When I get a rep (Agent Id ZZ71847) she tells me to wait on hold. (15 minutes on hold with no hold music)[ i put it on speaker and ran around wickedfire.com ] After that she comes back and says, thank you for patiently holding please let me transfer you to our department... click she hangs up on me.
If you know of anyone thinking about getting a new cell phone, it is my opinion that you AVOID SPRINT.
