Ads4Dough Referral Commission Payments Not Recieved

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hyperion

Asians > You
Feb 11, 2008
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First of all, I want to say that Ads4Dough is an excellent network. Smaxor and A4D is at the top when it comes to helping out their affiliate. I've been paid out in full and on time every single week I've been with them, and it has been my top earner every week I've been playing with IM.

However, there has been one problem that has gotten out of hand that I and several other affiliates have been having for the past 2-3 months.

Referral commission payments haven't been handed out yet. August, I noted I made 500+ in referral cash, and near the end of the month of September, that number dropped to $23 dollars. I figured it had just been payed out with a bigger wire I got from doing my business.

My September commissions raised to $1300. Near the end of October, that amount changed to $114. I didn't notice I was paid an extra 1200 in my wire, so I figured something was kind of fishy.

For the record, last month I gained over $3800 in referral commissions. That number hasn't "glitched" (as I'll call it), but if this problem isn't fixed, it might in the next few days. Commissions from the previous month are payed out the next month, so that $3800 should be coming this month, but I am not so sure it will if this problem isn't fixed. This month, I've netted $1750 so far this month and expect to end with around $2000 - $2500.

Of course, I've contacted Smaxor about this. Smaxor says that it is a problem on DirectTrack's end, and he has been trying to get them to fix it for the past 2 months (when I and a couple others informed him of the problem). I expect this is truly the problem, and not a fraud problem with Smaxor and his business. He's a good guy and I know he wouldn't want to damage his reputation over just a petty amount of cash.

If so, I'd like to use this thread to at least raise awareness to DT. This is a big problem, as I and other affiliates are getting cut out of thousands of dollars! They've known of it for 2 months and if this isn't high enough on their alert level to fix it by now, then they've got their business model a little screwed up.

If anyone else is having this problem, please post about it here and hopefully a DT rep. can drop by and check it out to see how much of a problem it really is. A few thousand extra dollars a month isn't much, but it would be a big help to me and others, especially with Christmas coming up. I know I'd like to be able to spoil my family with some of that extra month.
 
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I agree with you that it isn't fraud. Obviously from the chat where smaxor speaks often at, we can easily assume that he isn't trying to fuck us over with anal beads.

I think we should really be blaming Direct Track and there are quite a few threads about how SHITTY their software is. A lot of the networks complain about this too, including A4D and most of the other major DT networks.

But from what I understand, they don't give 2 shits. They're the ones with the anal beads in their hands. Well, that's what you get for being a shit market leader.
 
I know of payment script problems every month for the last 3 months but speaking from a network point of view, we have had zero issues. Publishers go inactive, fraud is scrubbed, this could be part of the problem. If you go into your panel an look at all your referrals and you now have a ton of inactives, this could be one of the issues. If they are all still active, I dont know what the issue could be other than when a network issues payments ASIDE from referral earnings, it may reset it somehow.

I'm sure Smax is figuring it out. If this were a problem though it's as simple as taking your referred affiliates and multiplying their statistics/payments by the % of said referred commission.
 
Just contact smaxor guys, stop spreading rumors... He is online like 24/7.
Glowleaf this is not a rumor, it's real and Smaxor is aware of it. DT are just asses.

Although once an referral goes inactive, the affiliates referrals commissions for them should not be removed from what I understood. So I think there is a fuck up on DTs side.
 
Hey HyperionXL I've mentioned to you about 10 times Directtrack support is terrible. It's so bad that I'm looking at looking at Hitpath. Seems like for some that for reason people's ref commissions are effected by changing their pay status to weekly payments. Still can't quite figure it out. I'm still going back and forth with them Just so you can see what I'm going through. Here's some of the emails. I'm considering paying everyone off and dropping ref comissions all together cause there's been so many complaints. Everyone would be paid what they're owed but we may just drop them all together moving forward. It's under consideration. I've even gone as far as to cc some guys the support emails back and forth. Honestly I'd never want to not pay anyone for anything they're owed. Justin have you ever got your weekly wire even one day late? Sorry for any inconveinence and HyperionXL I appreciate you throwing us under the bus. I've talked to you about the situation in private about 20 times and you know exactly what's going on...

This is just a "few" of the Emails that have gone back and for between myself and DT support:

10/24/08

Hey Jason,

Even if a superaffiliate is set to have their regular commissions calculated weekly, their superaffiliate commissions will still only be calculated at the same time as the monthly commissions. This is because if any of the superaffiliate's subaffiliates are set to be calculated monthly, there would be no payments for which to do weekly calculations for the superaffiliate. I hope this clears things up for you!

Have a good day,
Tech
Direct Response Technologies

> Guys,
>
>
>
> Ads4dough.directtrack.com is having an issue with super affiliate
> commissions. Any affiliate that they setup to get weekly payouts is not
> getting their super affiliate commissions calculated.
>
>
>
> For example:
>
>
>
> CD# is on weekly payments. In the pending payments section in the
> admin panel it shows they've earned $5016 in commission, but not of that
> is from referral commissions, which they have earned.
>
>

10/27/2008

Jason,

CD# is CD#'s subaffiliate. CD# is set to get 4% of CD#'s commissions each month. For the month to date, according to the DT admin report, CD# has 135,549.00 in commission. 135,549.00 * .04 = 5421.96, which is what is showing in CD#'s superaffiliate report, both in the admin and affiliate interfaces.

The superaffiliate report is only supposed to show the current balance which has not yet been included with the money due to the superaffiliate when your monthly payment scripts run. (Note that even if the superaffiliate is set up for their commissions to be calculated weekly, superaffiliate commissions will only be included on whatever day you have set monthly payment scripts to run, for the reason mentioned in my last email.) I hope this clears things up for you.

Have a good day,
Tech
Direct Response Technologies

> DirectTrack Support Team wrote:
> > Hey Jason,
> >
> > Even if a superaffiliate is set to have their regular commissions calculated weekly, their superaffiliate commissions will still only be calculated at the same time as the monthly commissions. This is because if any of the superaffiliate's subaffiliates are set to be calculated monthly, there would be no payments for which to do weekly calculations for the superaffiliate. I hope this clears things up for you!
> >
> > Have a good day,
> > Brian Paull
> > Direct Response Technologies
> >
> >
> >> Guys,
> >>
> >>
> >>
> >> Ads4dough.directtrack.com is having an issue with super affiliate
> >> commissions. Any affiliate that they setup to get weekly payouts is not
> >> getting their super affiliate commissions calculated.
> >>
> >>
> >>
> >> For example:
> >>
> >>
> >>
> >> CD# is on weekly payments. In the pending payments section in the
> >> admin panel it shows they've earned $5016 in commission, but not of that
> >> is from referral commissions, which they have earned.

11/11/2008

Jason,

I'm not sure exactly which page you mean. If you are still having problems, please give me an example of which page and which affiliate are showing the inconsistency with CD#. Thanks!

Have a good day,
Tech
Direct Response Technologies

> > DirectTrack Support Team wrote:
>> > > Jason,
>> > >
>> > > CD# is CD#'s subaffiliate. CD# is set to get 4% of CD#'s commissions each month. For the month to date, according to the DT admin report, CD# has 135,549.00 in commission. 135,549.00 * .04= 5421.96, which is what is showing in CD#'s superaffiliate report, both in the admin and affiliate interfaces.
>> > >
>> > > The superaffiliate report is only supposed to show the current balance which has not yet been included with the money due to the superaffiliate when your monthly payment scripts run. (Note that even if the superaffiliate is set up for their commissions to be calculated weekly, superaffiliate commissions will only be included on whatever day you have set monthly payment scripts to run,for the reason mentioned in my last email.) I hope this clears things up for you.
>> > >
>> > > Have a good day,
>> > > Tech
>> > > Direct Response Technologies
>> > >
>> > >
>>> > >> DirectTrack Support Team wrote:
>>> > >>
>>>> > >>> Hey Jason,
>>>> > >>>
>>>> > >>> Even if a superaffiliate is set to have their regular commissions calculated weekly, their superaffiliate commissions will still only be calculated at the same time as the monthly commissions. This is because if any of the superaffiliate's subaffiliates are set to be calculated monthly, there would be no payments for which to do weekly calculations for the superaffiliate. I hope this clears things up for you!
>>>> > >>>
>>>> > >>> Have a good day,
>>>> > >>> Tech
>>>> > >>> Direct Response Technologies
>>>> > >>>
>>>> > >>>
>>>> > >>>
>>>>> > >>>> Guys,
>>>>> > >>>>
>>>>> > >>>>
>>>>> > >>>>
>>>>> > >>>> Ads4dough.directtrack.com is having an issue with super affiliate
>>>>> > >>>> commissions. Any affiliate that they setup to get weekly payouts is not
>>>>> > >>>> getting their super affiliate commissions calculated.
>>>>> > >>>>
>>>>> > >>>>
>>>>> > >>>>
>>>>> > >>>>For example:
>>>>> > >>>>
>>>>> > >>>>
>>>>> > >>>>
>>>>> > >>>> CD# is on weekly payments. In the pending payments section in the
>>>>> > >>>> admin panel it shows they've earned $5016 in commission, but not of that
>>>>> > >>>> is from referral commissions, which they have earned.
 
hyperion, just want to say your not the only one going through this and I know Smaxor will figure out how to make it right even if I can't give you a date.

If you asked me how much I have in there waiting to be paid from commissions I would tell you triple triple times that and I am still trying to hold tight even though yes the economy is horrible and I could spoil me family silly this Christmas and it would be the best one ever if I had the extra cash I am sticking in and holding on as I have known forever DT SUCKS.

thanks for posting the communication with DT smax
 
No offense meant to you, Smax. I know things are hectic lately, and know its out of your control for the most part. This thread is more or less to draw attention to DT. I actually hadn't heard that the issue was with weekly payments, yet. Let's hope they can manage this a little better than what they've been doing lately (in reference to DT. A4D has always had great support.)

A4D is a great network, and didn't mean to "throw you under a bus."
 
Hey Jason, do you have an account rep that you're working with? I've found that to be a bit faster.
 
Obviously a4d is in good standing and I really hope they don't have to get rid of the referrals because of it.

However I'd like to throw a point to DT. It kind of makes sense for the referral commissions to be 2 months behind, thats where mine is at currently but I was expecting it. Think about it. Even if you get paid once a week (which I am) you still shouldn't get paid before the referral gets paid, who more than likely gets paid once a month and even if they're also getting paid once a week it'd be too confusing to seperate out the data between the two. So naturally you should get paid your referral commissions after they get their payments. Since its net 30 that means when a lead is generated its 30 days before they get paid, which gets you the comission which then takes 30 days before you get paid. 60 days total which is what ppl are complaining about, but when you think about it, it kinda makes sense from a billing and statistical standpoint. So I never knew there was a problem I just assumed I'd get my payment for it 60 days or in my weekly payout case 5 weeks after the earnings. eg. the payday after theirs.

Or am I completely wrong in how it works?
 
^^ Knaw your right and in theory that is how DT "should" function. Then when you don't get it after the 60 days we have an issue lmao
 
Yeah I've had the same thing going on with my commissions as far as them changing numbers wierdly. I also figured like Eli that they were delayed however. I'm sure Smaxor will get this fixed up for sure.
 
paying and when to pay isn't the issue. Each payment should be made at the end of the following month for the previous month. But the commissions are disappearing out of the system all together, that's what's screwed up.

From a tracking perspective all the DT stuff you hear is hogwash I direct split test and it's a very very small amount off which totally could be from all kinds of issues. But when it comes to their backend or getting things done with direct response ( the makers of directtrack ) it's been a nightmare.
 
to pay super commissions you need to run the voucher process in DT. Super commissions for August would be in Septembers vouchers. You have to run vouchers and close out previous months for the super commissions to be calculated. This could be your issue. DT support sucks, unless you pay for managed services support which is a bit better.

We manually add it to weekly wires once a month off a super commission report we pull out of DT (this is only available from the back end, so DT managed services pulls it for us)

Normal DT support sucks, the issue is most likely that you havent closed vouchers because you pay all your guys weekly.

If you need help Dani and David have both had to deal with super commissions before and should be better than DT support
 
to pay super commissions you need to run the voucher process in DT. Super commissions for August would be in Septembers vouchers. You have to run vouchers and close out previous months for the super commissions to be calculated. This could be your issue. DT support sucks, unless you pay for managed services support which is a bit better.

We manually add it to weekly wires once a month off a super commission report we pull out of DT (this is only available from the back end, so DT managed services pulls it for us)

Normal DT support sucks, the issue is most likely that you havent closed vouchers because you pay all your guys weekly.

If you need help Dani and David have both had to deal with super commissions before and should be better than DT support
Hehe only if we understood it.

Good to see networks helping each other though. Good stuff.
 
I think now that Mike has identified exactly what the issue is (as I assume they had the same problem at one point?) that it'll be fixed very soon now.

Dont assume. I am sure Jason is working on it, i dont know his exact issue but thought that might help. Either way be patient Jason will resolve it.
 
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