I've worked for Charter and Comcast. So many people whined about having to talk to a Canadian - since I'm a foreigner. Lol, when they asked to speak with supervisors the poor customer had no idea where I would be forced to send them...
The cable line infrastructure in most parts of the US is terrible. Your rates will rise, and the ISP will keep using 25 year old technology to deliver your "high speed".
That was a bit of a rant I guess, but I was appalled at the price US customers pay for cable and internet. Don't get me started on their phone service.
Not far from where I live a Charter Call Center shut down recently. Basically the center wasn't meeting their up-sell quota. This particular center dealt with the Southern United States, which has the worst infrastructure anywhere. Anyhow, they wanted agents selling ice to eskimos practically "Sorry your internet isn't working for the 20th day this month. Can I interest you in a faster connection speed? - that may just solve your connection issues."
That may seem like a joke, but it's one of many scripts the company encouraged me to use when I worked there a few years ago. Their basic stance was that if they didn't catch you doing it, then it was fine, since revenue was #1.