Hey, sorry I missed this until so late. Not every account manager works with everyone - I'll gladly switch you into someone that will actually care. Just shoot me an email (ryan@eaglewebassets.com) and I'll resolve it immediately.
I don't know which account manager you have, but two of them are out on vacation and we've been doing some restructuring lately. It's embarrassing for me for things like this to arise and I take it very seriously. I put my life into making EWA what it is and my account managers are direct representatives of me, so when they fail - I fail.
Just drop me a message, I'll get you into someone that will actually care about your business.
... and kicks, I snowman'd the hater:
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E-mailing you now.