eAdvertising - Still not paid

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RuDeDoGg

RuDeDoGg

Austin
Jul 2, 2007
1,069
23
0
So I still haven't been paid for November. My AM never responds to emails, phone calls, or IM's. I was promised my check was in the mail, then I realized they didn't have my w9, so come to find out my check was never mailed. I faxed my w9, my am didn't respond to emails to let me know it was received. He said a wire would be sent Friday, never got the confirmation email. I've called multiple times, emailed him several, trying to avoid posting about this...

Edit: I should note, it's a small amount - ~$600.

[11:08] Me: Hey XXXXX
[11:09] Me: when do you guys send out checks?
[11:10] Affiliate Manager: usually by the 8th
[11:10] Affiliate Manager: I'll let you know when they go out
[11:10] Me: sweet thank you :)
[11:11] Affiliate Manager: no prob
Session Close (Affiliate Manager): Mon Dec 01 11:56:25 2008
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Session Start (Me:Affiliate Manager): Mon Dec 08 13:18:13 2008
[13:18] Me: Hey XXXXX, did checks make it out today?
[13:18] *** Auto-response from Affiliate Manager: I am currently away from the computer.
Session Close (Affiliate Manager): Mon Dec 08 15:28:31 2008
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Session Start (Me:Affiliate Manager): Tue Dec 09 13:33:45 2008
[13:33] Me: Hey XXXXX
[13:33] Affiliate Manager: Hey Austin
[13:34] Me: :)
[13:34] Me: Did checks make it out yesterday?
Session Close (Affiliate Manager): Tue Dec 09 14:05:58 2008
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Session Start (Me:Affiliate Manager): Wed Dec 10 14:35:51 2008
[14:35] Me: Hey, did checks go out?
[14:36] Affiliate Manager: Checks for November you mean?
[14:36] Me: yeah
[14:36] Affiliate Manager: no, but they're going out this week
[14:36] Me: alright, ty
[14:37] Affiliate Manager: np
Session Close (Affiliate Manager): Wed Dec 10 14:37:16 2008
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Session Start (Me:Affiliate Manager): Fri Dec 12 13:28:24 2008
[13:28] Me: Hey XXXXX, have November checks been sent out?
Session Close (Affiliate Manager): Fri Dec 12 13:38:33 2008
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Session Start (Me:Affiliate Manager): Mon Dec 15 16:10:00 2008
[16:10] Me: Hey XXXXX, have checks for November been sent out yet?
[18:46] Me: XXXXX?
[18:47] Affiliate Manager: I believe they have Austin, but let me confirm
[19:04] Me: alright, thank you
[19:04] Me: I'll be AFK but I'd really appreciate it if you let me know
[19:25] *** "Affiliate Manager" signed off at Mon Dec 15 19:25:26 2008.
Session Close (Affiliate Manager): Tue Dec 16 02:57:23 2008
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Session Start (Me:Affiliate Manager): Wed Dec 17 13:51:54 2008
[13:52] Me: Hey XXXXX, did you have a chance to find out when checks were mailed?
Session Close (Affiliate Manager): Wed Dec 17 13:57:34 2008
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Session Start (Me:Affiliate Manager): Thu Dec 18 14:00:40 2008
[14:00] Me: XXXXX, did you find out when/if checks were sent out ?
[14:01] Affiliate Manager: Dude, I'm sorry, they went out yesterday
[14:01] Me: alright thank you :)
Session Close (Affiliate Manager): Thu Dec 18 14:02:15 2008
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Session Start (Me:Affiliate Manager): Tue Dec 23 15:23:50 2008
[15:23] Me: Hey XXXXX
[15:24] Affiliate Manager: Hey Austin
[15:24] Me: do you need a w9 before you send out my check?
[15:25] Affiliate Manager: yeah, I thought we got that taken care of for you though? did that not happen?
[15:25] Me: I don't think so :S
[15:25] Affiliate Manager: uh oh, ok can you email or fax it to me?
[15:25] Me: yeah what's your email?
[15:26] Affiliate Manager: -Email-
[15:33] Me: I'll fax it what's the number?
[15:33] Me: and has the check been sent or are you waiting on this?
[15:33] Affiliate Manager: ###########
[15:33] Affiliate Manager: let me find out
[15:33] Me: thanks
[16:09] Affiliate Manager: ok they're holding your check because of the W9
[16:09] Me: Ok, I'll go fax it now
[16:10] Affiliate Manager: so there's an issue though
[16:10] Me: ###########
[16:10] Affiliate Manager: right
[16:10] Me: ok, what's the other issue?
[16:11] Affiliate Manager: so if you want a check, it might have to go in the next check run, which is after the new year, otherwise we can wire it to you, but since you're under the wire threshold they'll want to take the wire fee out of your commission.
[16:11] Affiliate Manager: Let me know what you want to do
[16:12] Me: what's the wire fee?
[16:12] Me: $25?
[16:12] Affiliate Manager: I think that's what it is
[16:13] Me: wire would be sent when?
[16:14] Affiliate Manager: tomorrow
[16:14] Me: ok
[16:14] Me: lets do that
[16:14] Affiliate Manager: cool
[16:14] Me: taking out the wire fee is fine
[16:14] Affiliate Manager: fax me that IO
[16:14] Me: IO, w9 ?
[16:14] Affiliate Manager: sorry, the W9
[16:14] Me: kk
[16:15] Me: what bank info do you need?
[16:15] Me: I can give it to you now
[16:15] Affiliate Manager: Info Needed…
[16:19] Me: ) Name on your eAd account
[16:19] Me: username or real name
[16:19] Affiliate Manager: both would be helpful
[16:20] Affiliate Manager: can you email that info to me so I can just forward it to Accounting?
[16:20] Me: yep
[16:21] Me: sent
[16:21] Me: I'll fax my w9 now
[16:22] Me: did you get the email?
[16:25] Affiliate Manager: yep
[16:25] Me: ok
[16:25] Affiliate Manager: getting everything set up now
[16:25] Me: I'll fax the w9 within 30-45 min
[16:25] Me: just please make sure the wire gets sent!
[16:25] Me: thanks XXXXX
[18:36] *** "Affiliate Manager" signed off at Tue Dec 23 18:36:32 2008.
Session Close (Affiliate Manager): Wed Dec 24 03:14:38 2008
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Session Start (Me:Affiliate Manager): Wed Dec 24 12:28:54 2008
[12:29] Me: Hey XXXXX, did you receive my fax?
[12:31] Affiliate Manager: I didn't, I was wondering what happened to that
[12:32] Me: hmm, I sent it through, is my wire still scheduled for today?
[12:32] Affiliate Manager: we need that W9
[12:32] Affiliate Manager: do you have a fax, or do you need to go somewhere to fax it?
[12:33] Me: I have to go somewhere :| I sent it last night, nothing came through?
[12:33] Me: ############
[12:33] Affiliate Manager: and it's just under your name right? -NAME- ?
[12:33] Me: yep, -NAME-
[12:34] Affiliate Manager: that's the right number, but I don't see a fax, I can go check again
[12:34] Me: damn, yeah it should be there
[12:34] Me: how long do I have to send it?
[12:34] Me: to get a wire today
[12:36] Affiliate Manager: looks bad for today, but they're saying friday looks good, that might be our only option
[12:36] Me: ok...
[14:20] *** "Affiliate Manager" signed off at Wed Dec 24 14:20:12 2008.
Session Close (Affiliate Manager): Wed Dec 24 15:09:09 2008
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Session Start (Me:Affiliate Manager): Fri Dec 26 16:26:09 2008
[16:26] Me: Hey XXXXX
[16:26] Me: did you get my w9?
[16:40] Me: and let me know that the wire went through
[16:40] Me: I need to know what's going on
[16:40] Me: it's almost January man
[16:40] Me: and I still haven't been paid for November
[17:56] *** "Affiliate Manager" signed off at Fri Dec 26 17:56:46 2008.
[18:10] *** "Affiliate Manager" signed on at Fri Dec 26 18:10:09 2008.
[19:04] *** "Affiliate Manager" signed off at Fri Dec 26 19:04:28 2008.
Session Close (Affiliate Manager): Sat Dec 27 03:32:00 2008
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Eads accounting department in my eyes is actually one of the better ones, it sounds like your AM is more of the issue. He should have checked on the W9 prior.
 
Um.. they can't pay you anything until they get your w9 so its kinda your fault at the being there. The fax issues could in fact have not gone through, did you get a confirmation? not to mention it could have gotten lost in the office.

Do you have a scanner? I signed my w9 scanned the first page and directly emailed it to my AM. I have yet to have a problem with the network ams, or payments at eads.
 
majorbta said:
I've never had a problems with eads, in fact my AM there is one of the best I have ever dealt with
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Yeah, I've heard nothing but good things. Everyone I know has always been paid on time, and had great AM's.

I talked to Richard, he's going to look into it and call me tomorrow. Apparently he was out of town, I called before I made the thread but he was probably busy. I'm sure the problems were caused by my W9, but never getting a response from my AM didn't help. I still don't know if they even got my W9. Hopefully I get a wire on monday, sorry for making this thread eads. I was just trying to get Richards attention :\

PS: Feel free to delete the thread. I'll ask to have it removed later. It's a good network, I just had an unusual experience
 
johnysc430 said:
yea but they jerked me off about a 3 dollar redsidual on power 500 that I have never seen.
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You mean the same residual that no one even thought we were getting in the first place? I dunno about you, but I was promoting that offer with the idea there wasn't even a chance of getting any until pretty damn late in the game.

Chill out. Stuff takes time sometimes, and public posts where you haven't made an effort to figure out what's actually going on sure doesn't help anything. Oh wait, that would be reasonable.

I'd actually be interested to hear this: Tell me an efficient way to (between 2 completely different companies) match up an assload of sales, many of which got charged back, so that you can tell which affiliate sent which lead(even though one system likely doesnt even store affiliate data), and which leads are still subscribed. Now find a way to do it where all you have is the affiliate's ID #, and you don't violate the aff's privacy. Then comes the fun of collecting the money from the merchant, who I'd wager is pretty damn occupied with customer service/getting the orders out/doing whatever the fuck it is they do to keep those merchant accounts alive. Oh yeah, and every day it takes to do any of this, more and more sales hit recurring. Having fun yet?
 
xmcp123 said:
You mean the same residual that no one even thought we were getting in the first place? I dunno about you, but I was promoting that offer with the idea there wasn't even a chance of getting any until pretty damn late in the game.

Chill out. Stuff takes time sometimes, and public posts where you haven't made an effort to figure out what's actually going on sure doesn't help anything. Oh wait, that would be reasonable.

I'd actually be interested to hear this: Tell me an efficient way to (between 2 completely different companies) match up an assload of sales, many of which got charged back, so that you can tell which affiliate sent which lead(even though one system likely doesnt even store affiliate data), and which leads are still subscribed. Now find a way to do it where all you have is the affiliate's ID #, and you don't violate the aff's privacy. Then comes the fun of collecting the money from the merchant, who I'd wager is pretty damn occupied with customer service/getting the orders out/doing whatever the fuck it is they do to keep those merchant accounts alive. Oh yeah, and every day it takes to do any of this, more and more sales hit recurring. Having fun yet?
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Your logic is faulty.

I'm crying a river for power 500 and their administrative problems.

I'm not in the back office of power 500, I have my own problems to contend with, as do we all. It's the network that made the promises. The networks trying to round up producing affiliates.

I sent traffic there in October, I never got any residuals. I'm sure a few fat ladies haven't even looked at their credit card statements yet.
 
I hate shit stirring posts like these, I don't mind when guys complain about not getting paid but if you didn't submit a w9 that's your problem.
 
lol wao your AM needs a new day job.. every time to contact him they got off line that's just silly i would demand a new one and send logs to them so they can talk to this person bout it
 
xmcp123 said:
I'd actually be interested to hear this: Tell me an efficient way to (between 2 completely different companies) match up an assload of sales, many of which got charged back, so that you can tell which affiliate sent which lead(even though one system likely doesnt even store affiliate data), and which leads are still subscribed. Now find a way to do it where all you have is the affiliate's ID #, and you don't violate the aff's privacy.
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If a merchant is watching its back-end quality (to avoid something like people throwing incentive traffic at an Acai offer), they should be collecting affiliate ID and sub-ID in their back-end system. Even when brokering out offers, most tracking data can be passed through a sub-id system. It should be easy for the merchant to pull a report of the current orders for a month, and see what affiliates and sub-ids were responsible for the recurring orders. It might take an extra month or so to wait for chargebacks, but it can definitely be tracked.

I know that Singlesnet tracks network quality on a level including affiliate and sub-id used, as Singlesnet went to Azoogle about a year ago asking them to have me not continue to send traffic where one sub-id was being used, but that I could increase traffic to another sub-id that was converting better in the back-end.

If I was designing a tracking system for a merchant that dealt with leads or free trial sales, I would make sure to capture all available data that was passed on.
 
The residual thing does need resolved. It's been runaround runaround for months now. I've been told that the numbers will be in a week from now five different times. I trust that eAds is doing what they can to resolve this, and I am taking them at their word that the merchant is to blame for the extremely long delay.

That being said, my experience with them overall has been very, very positive. Richard is a good guy to do business with.
 
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