I highly recommend powerpay.biz for merchant accounts. They understand Internet marketing. They understand big launches and such. I've been working with them for years.
I use Powerpay for a dedicated merchant account and I use Paypal Website Payments Pro as well.
We just had Powerpay put one of our merchant accounts (we have 4 MIDs with them with 4 different e-commerce companies) on a 100% hold because of incompetence.
The underwriter approved our MID for $5k a month, when it was supposed to be approved for $50k a month. We asked them to fix this, and the underwriter did and confirmed we now have a cap of $50k a month.
Guess what happened next? 3 months later this idiot from their risk department named Todd said our merchant account was approved for $5k a month only and said we blew past our cap so he needs to place a 100% reserve on the merchant account. Then he asked to see our bank statements for the past 3 months.
We told him he was in fact wrong, and we showed him an email chain with the underwriter to prove it. Then he stopped responding and the MID is still on a 100% hold for the past 6 weeks. Since he's not responding after several emails, we now need to have our lawyer send a certified letter to force someone at Powerpay to respond.
Also I googled that Todd guy from the risk department and he's a drunk with a DUI who was working for Powerpay for only 3 months. I wouldn't be surprised if he was drunk while he was looking over our account.
This is more frustrating than any experience I had with Paypal, and we had Paypal hold money in a reserve account before but it comes with the territory and they've always released our money and have been responsive to us unlike Todd the tool at Powerpay.
To be fair to Powerpay, we didn't have this problem with any of our much older merchant accounts. It's only a recent merchant account that is having this issue, and a drunkard at their company is to blame.