What gets better results yelling or being nice?

What gets better results


  • Total voters
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bizousoft

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Mar 5, 2010
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When it comes to people getting things done for you, what works better:
being nice or mean?
 


To specify: Only when you're in the position of power, when dealing with employees or outsourcers
 
Treat people with respect, be firm, tell people what is expected of them, let them know the consequences of not getting tasks done and follow through with the consequences if necessary. If you don't, you will get your ass handed to you
 
Depends on the person. Generally yelling helps, but if you yell all the time, you'll piss your people off. Just make sure they know what'll happen if they start slacking, firmly, and treat them nice otherwise.
 
I haven't yelled since high school. When I see someone yell, it makes me think they've lost control - not only of their emotions, but also of the situation. It's harder to respect them.

Not yelling doesn't mean being nice. There are other options.

Be professional. Get rid of emotion. Use reason. And find a way for all parties involved to gain something they want.

Works as a spouse. Works as a parent. Works as a project leader. Works as a friend.

Oh yeah. lol at polls. WF should get rid of 'em.
 
How_To_Win_Friends.png


Yelling is a last ditch effort.
 
How_To_Win_Friends.png


Yelling is a last ditch effort.

This is my favorite book actually and the reason why I started this thread. But I noticed at times that the beneft of "I should hurry up and get this thing finished to get the yelling bastard of my back" out weights other more positive benefits.

As it says in the book "if you want to make a person do something you have to make them want it", but what is better positive or negative reinforcement?
 
I voted "It depends" because how you interact in a situation with someone influences how they respond. In some situations, you have to be mean as it will reach them and get stuff done.

If you've studied any group and interpersonal dynamics, then you'll know that each person responds differently to different triggers. Some people are afraid of confrontation, others thrive in it. You have to reach someone on their level to achieve optimum results that works for both parties.

For instance, someone who is not taking responsibility for their actions and is diverting the blame to someone else, getting heated, and raising their voice is not someone you need to be aggressively confronting. It's much easier to calm them down and clear their head to be able to maturely discuss the situation by calmly, but firmly, saying their name multiple times until they become respective.

However, someone who is becoming abusive towards you, touching you like they want to agg you on, etc. will respond to you becoming more aggressive by chosing more vivid words and getting into their personal space. They are wanting to see how far you'll go. So, you recognizing that and watching their responses and changing tactics appropriately as necessary will end in them backing down when they realize they can't manipulate you.

In most cases though, being firm, logically showing the positives and showing multiple desire to work things out in a calm manner will result in a win-win and them getting the job done.

Logical people realize that you don't want to shoot yourself in the foot when there's money to be made.
 
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No need to yell, use leverage and incentives. Gaining a bonus or losing your job is a bigger motivation than your asshole boss screaming.
 
No need to yell, use leverage and incentives. Gaining a bonus or losing your job is a bigger motivation than your asshole boss screaming.

You're correct in the first part, there is definitely no need to yell under any circumstance, it makes you look unprofessional, incompetent and you end up losing a ton of respect.

But you couldn't be more wrong about the second part of your post.. Gaining a bonus or losing your job, ARE NOT GOOD MOTIVATORS, especially the the second one, which will only make your employees unhappy and searching for different job opportunities.

The first thing about this question is that it really does depend who you are working with, namely whether they are smart/educated in the field, or whether they are uneducated at all. But in general, the best way to get people to work hard for you is to empower them and give them some more responsibility. By providing them with the ability to make choices and decisions, your employee's will be much more motivated, because they feel like they are a part of something.

That really all stems back to giving them respect, which does not equate to being nice and/or a pushover. Your employees aren't supposed to fear you, they are supposed to respect you, and if they do, they'll work their butts off for you.

(This really is a much more complex topic than the post seems to imply, because many of these things are applied differently when dealing with various cultures and types of individuals)
 
I haven't yelled since high school. When I see someone yell, it makes me think they've lost control - not only of their emotions, but also of the situation. It's harder to respect them.

Not yelling doesn't mean being nice. There are other options.

Be professional. Get rid of emotion. Use reason. And find a way for all parties involved to gain something they want.

Works as a spouse. Works as a parent. Works as a project leader. Works as a friend.

Oh yeah. lol at polls. WF should get rid of 'em.


Secondeded.
 
This is my favorite book actually and the reason why I started this thread. But I noticed at times that the beneft of "I should hurry up and get this thing finished to get the yelling bastard of my back" out weights other more positive benefits.

As it says in the book "if you want to make a person do something you have to make them want it", but what is better positive or negative reinforcement?
Right. Sometimes it's just as good to make them not want the alternative more.
 
Right. Sometimes it's just as good to make them not want the alternative more.

Short term that can be effective, but long term it could hurt you more. Also, you're not factoring in their heightened state of emotions and rushing to complete the request.

Would you rather have the job done right, or the job done but not done as well as it could be? For some things this isn't a big deal, but for others it could seriously cost you.

Factoring in the two together, it might not be so bad, but that's only in cases where the person doesn't control the quality. There's always other backlink providers or designers on the market. However, are those backlink providers or designers people you can trust to get the job done right?

Not only do you now have a rushed backlink or landing page job that isn't as quality as it could be, but you now have to spend time hunting up someone you can trust to work with in the future because the guy you just yelled at won't work with you anymore.
 
IF you have to yell youd be better off finding new employees. I have not made a career of AM but my at my job right now I see other people in my position (at other locations, I am the boss) get quick results because they yell and put fear into the employees. My results aren't as quick (and superficial) but my boss (the owner) is seeing much less turnover and better ROI at my location because my employees like to do well for me because they like/respect me.