The free market controls the hosting industry. Everyone knows the free market is Jesus and always provides the best services at the best prices, as long as the government doesn't get involved!
I say that sarcastically, but really you get what you pay for. Personally I use Burstnet, they're about as cheap as you can get but still own their own datacenters. I've never bothered asking for support, I just do everything myself as usual.
If your talking about $6/month hosting or a $10/month VPS, that has nothing to do with the free market and everything to do with the choice to use a cheap host.
It's not rocket science, at $10/month, you need to sell a lot of servers to pay the bills. More servers = more clients, more clients = less one on one time to deal with issues, or, less money available for talented people who know how to deal with issues.
So, these hosts go the route of paying the cheapest labor they can, who only know routine stuff like how to reboot a server, and press a few one click installs.
Its not even just $6/hosting either, if your paying less than $100/month for a server, your going to experience bad support at some point. The less you spend, the higher the ratio of unskilled tech support you get the pleasure of dealing with.
Of course, some people will overcharge for services and still get the cheap support, but those people also go out of business much faster than the guys offering cheap services and paying for cheap techs, because the people who pay for the cheaper techs, kind of expect support to suck for those prices.