So. Very. Pissed.
- Thread starter Sharksfan
- Start date
That's a pretty shitty attitude. If we want to find another host go ahead? Don't we always have that option?
Any good customer service individual would be spending time getting their servers back up and running, and not posting bullshit responses to the correct opinions of others.
On a related note, subigo, what's the uptime of your lifetime shared hosting been? Looks like a pretty sweet and innovative idea.
On a related note, subigo, what's the uptime of your lifetime shared hosting been? Looks like a pretty sweet and innovative idea.
Haha, I was about to purchase a VPS from Volsh yesterday. Needless to say, I'm pretty glad that I didn't (and was unable to).
PROTIP: The inability to keep your hosting company's website online is a pretty fucking good indication that your company is a joke. 24 hours downtime? Are you kidding me?
Downtime aside, this is one of the worst examples of customer service/damage control I've ever seen. Broadband companies get on their knees to keep me as a customer and protect their image. They truly don't need my business and would be completely unaffected if I left them in favor of the competition. Volsh, on the other hand, gets 90 percent of their business from WickedFire (I'm guessing). Respond to e-mails, and don't treat your customers like complete shit as you are experiencing issues that are fucking them over and causing financial loss. Don't bite the hand that feeds you, this is common sense.
Normally I wouldn't waste my time leaving a hostile response, but the way you are handling this situation and treating your customers pisses me off. Especially considering the fact that I would be in their shoes had your failure of a website been working properly. If I were them I would be making a purchase from another company right now and never doing business with you again.
Good luck bros.
PROTIP: The inability to keep your hosting company's website online is a pretty fucking good indication that your company is a joke. 24 hours downtime? Are you kidding me?
Downtime aside, this is one of the worst examples of customer service/damage control I've ever seen. Broadband companies get on their knees to keep me as a customer and protect their image. They truly don't need my business and would be completely unaffected if I left them in favor of the competition. Volsh, on the other hand, gets 90 percent of their business from WickedFire (I'm guessing). Respond to e-mails, and don't treat your customers like complete shit as you are experiencing issues that are fucking them over and causing financial loss. Don't bite the hand that feeds you, this is common sense.
Normally I wouldn't waste my time leaving a hostile response, but the way you are handling this situation and treating your customers pisses me off. Especially considering the fact that I would be in their shoes had your failure of a website been working properly. If I were them I would be making a purchase from another company right now and never doing business with you again.
Good luck bros.
All you paupers bitching about the downtime are just lame.
I use compuserve and AOL is my backup, they're just slightly better than Volsh, ESP if you have a 14.4K modem.
Volsh, please upgrade your 4800 bauds to something more current.
Do never test Volsh, or their 25 meg hosting plans.
I use compuserve and AOL is my backup, they're just slightly better than Volsh, ESP if you have a 14.4K modem.
Volsh, please upgrade your 4800 bauds to something more current.
Do never test Volsh, or their 25 meg hosting plans.
I agree completely, which is why I was working on this to get it resolved. Sure, it sucks that there was that much downtime, but shit happens. Software gets faulty, hardware gets faulty, it's getting it fixed that matters in the end.
Sure, it is a lot of downtime, I won't be the one to say it's not. Now, the issue is resolved and I won't be posting to this thread anymore than this one time as I will be taking care of our clients rather than acting like a bunch of grown folks in a nursing home that are bickering just to have something to do.
Again, bad move dude. Good customer service doesn't mean insulting the customer while apologizing for your mistake.
Every time one of you stupid kids from Volsh post to this thread, you make the situation worse.
Yeah they do, although I wish I could buy more yearly shared packages.
Care to share your other preferred cheap hosters?
which of course was followed an hour and a half later by:
Wow, just wow.
I'm ramping my traffic and am afraid my P202 on a shared account won't cut it much longer. I AM looking to get a VPS just for that in the next few weeks. Now I know which provider most definitely to cross off my list.
BTW, nobody outed you. There were only guesses and the fact that those guesses were made, and on top of that turned out to be correct, makes me wonder what reason the guys had for their guesses in the first place.
Also:
slander |ˈslɑːndə|
noun Law
the action or crime of making a false spoken statement damaging to a person's reputation
noun Law
the action or crime of making a false spoken statement damaging to a person's reputation
Truth is an absolute defense against defamation claims. This would have been the only proper response:
Why feel bad? You didn't even mention the name Volsh. They came sprinting into this thread with only one goal on their mind: to prove their incompetence at handling day to day problems like downtime or customer complaints.
The correct answer: We fucked up and will do our best to make sure it doesn't happen again. In addition, we are addressing our support systems to make sure our customer issues are handled in an expedient fashion - or something of that nature.
I don't need any context to know that this is the correct response. Bottom line, even if it wasn't your fault...it's your fault. That's just how it works if you give a shit about your customers. Admit you fucked up, eat some humble pie and say what you're going to do in the future to make sure something like this never happens again. Look at dreamache's response the other day in the thread calling him and his company out and learn something - http://www.wickedfire.com/shooting-shit/87874-dreamache-gary-simon-design-course.html#post818942
I don't need any context to know that this is the correct response. Bottom line, even if it wasn't your fault...it's your fault. That's just how it works if you give a shit about your customers. Admit you fucked up, eat some humble pie and say what you're going to do in the future to make sure something like this never happens again. Look at dreamache's response the other day in the thread calling him and his company out and learn something - http://www.wickedfire.com/shooting-shit/87874-dreamache-gary-simon-design-course.html#post818942