To refund, or not refund?
- Thread starter Kiopa_Matt
- Start date
If the customer is so goddamned right all the time, then the customer can go provide the goods and services to himself. Otherwise, he needs to shut up and realize he's paying someone else for something he is either too stupid or too lazy to do.
Most customers are not fuckholes like this one is. If you had to do it all over again, I'm sure you would have just given them the full refund. Just consider that for the future. Don't dwell, move on, etc.
(O_o)
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I dislike people who do refunds like this.
I always refund the money. Its a waste of my time and not worth the headache dealing with idiots are people who cant figure out what you are even offering them.
If someone requested a refund after 8 months, I would just refund the $ and then remove all of their links from my system (if possible in your case).
I always refund the money. Its a waste of my time and not worth the headache dealing with idiots are people who cant figure out what you are even offering them.
If someone requested a refund after 8 months, I would just refund the $ and then remove all of their links from my system (if possible in your case).
With all due respect you remind me more of a disgruntled employee than a business owner. What you're writing on this thread just isn't profitable for reasons everyone has already touched on here.
Sometimes the best business decision is the one that pisses you off the most. That's just how it goes.
I've had this happen as well, I don't understand how CC companies let you charge back 6 months, it's really retarded. Although I think I saw in another thread that AMEX does allow it because they basically don't give a shit and need all the market they can get.
ZuzanaDesigns
All Your Design Needs
That's the problem. A solid T&C doesn't mean shit if you rub someone the wrong way, and they decide to publicly trash you on an online forum that's ranked highly by Google (eg. WaFo). Doesn't matter who's in the right or wrong. Potential customers search, will see it, and it turns them off. That's what aggravates me. I have to refund him, even though he has absolutely no legitimate reason for one.
Such is life, I guess.
Anyway, I don't give a fuck. Summer is finally over, and you guys all seem like you're back at work, so all is well. July sales sucked, but all is well in the world now!
I completely understand the frustration with the refund but this is what business owners go through in any business. For me I don't accept the final payment unless my clients are 100% happy. Therefore I don't get many complaints. But keep in mind there is that small % that are insane and will do all they can to hurt your business so the customer is always right if you're a vendor in my experience.
Well alright, after further pondering I suppose I understand it from a "purely numbers" standpoint. If you manage to earn even 1 customer (that you otherwise wouldn't have) because you gave the refund, then it was a smart move. It's simply risk mitigation.
Still sucks though.
Still sucks though.
I have a feeling he's anxious for money and is going after anyone he can. Even if he has a legitimate claim I wouldn't even look at it since its so old now. I'd draw the line at 90 days.
